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Whatsapp sandbox message is not working and no san...
# 🤝help
b
brainy-postman-2676
04/13/2026, 7:24 PM
I recently started a new project with botpress and created a new bot. I installed the whatsapp integration but couldn't find the option to set up the sandbox environment I then manually modified the url to install an earlier version (v4.12.2 - intver_01KNHQHEY3ZFYRFJQP4BRX1KVS), but when I tried testing the bot with the whatsapp integration it was not working. I tried installing/unistalling the integration. reconnecting to the sandbox. publishing a new version of the bot. nothing seems to be working
https://cdn.discordapp.com/attachments/1493330927496204348/1493330927856783450/image.png?ex=69de944d&is=69dd42cd&hm=265d10dcbf5bbcd421a811fb6edd2a8d1bcd8a1ffaba895fdd951613d99a9286&
https://cdn.discordapp.com/attachments/1493330927496204348/1493330928452243627/image.png?ex=69de944e&is=69dd42ce&hm=625c91f675621042859dcd6866b535a817f007ef27cf72b1aff2077d4c61aab6&
j
jolly-kangaroo-96911
04/14/2026, 10:26 AM
I also have the exact same problem I also tried using an older version but playground still not available . Please help
l
loud-crowd-60573
04/14/2026, 2:38 PM
Interesting i'll ask the team about this and get back!
j
jolly-kangaroo-96911
04/14/2026, 2:44 PM
It’s sorted now on version 4.13.0
l
loud-crowd-60573
04/14/2026, 2:50 PM
@brainy-postman-2676
can you confirm with v413
b
brainy-postman-2676
04/15/2026, 6:33 AM
Yup...all good now. Thanks a lot guys
@loud-crowd-60573
@jolly-kangaroo-96911
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