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Knowledge Base list wrong
# 🤝help
b
Hi, pretty new with botPress, but not new in chatbot/ai world. So far BotPress is very powerfull. But I get mainly into interface problems. As I reported on support, it ask me to post it here, not sure if that's right, but let's go ! Here the repord id: report_01KJWNX973GA1YHNF54J91JKX6 I've got 4 entries in the Knowledge Base. The first one is the website crawl, the 3 last are specific rich text with knowledge. One Rich text per kb. But as I click from one to the other from the list of KB, the panel on the right gets one item longer each time. I can't tell which one is which. And since this morning, my knowledge don't seem to be reach by the autonomous node... I selected "ALL" kb and tried also to select them all one by one, same result. I have to tell I export the template from our entreprise account and imported into the client's account. But that was yesterday and it worked... https://cdn.discordapp.com/attachments/1478772501185036319/1478772501898203248/Capture_decran_le_2026-03-04_a_10.09.34.png?ex=69a99db6&is=69a84c36&hm=8ce71a270a27af7397a9cfd2e52c8f9be845deebdef8aa79e73677ca11907b9b&
l
Hey I'd love to take a look at your bot can you drop your bot ID?
It's in the URL of the studio page
b
Can it be this ? c862e9d1-69aa-42d5-9982-17d5164edf62
l
Exactly that yes
Issue #1 youre bot is stuck in a loop.
the AI transition card has not being configured
I am speaking to you in the AMA @brave-sunset-53130 can you hear me?
b
Thanks for your help getting strait with my bot, but we still have the original issue I posted about ! The list of RIch Text on the Knowledge Database @loud-crowd-60573
l
What is exactly the issue? The AN not fetching the correct information?
b
The list of rich text getting populated wrongly
l
Can you try deleting the kb andv re uploading everything?
b
Sure can.
Did you at least see what I'm talking about on my bot ?
l
I can't while youre on the bot, I was waiting for you to finish your edits
b
oh, ok. I didn't know that, well i'm reuploading the kb
l
lets wait and see until then!
b
@loud-crowd-60573 FYI the list works now that I erased everything and put them manually. It may have to do with the bot import, don't know
Now I've got problem with the style disappearing after a while, maybe because I'm working on the bot , don't know
l
the style of the rich text? // markdowns etc
b
no, no the style of the entire bot. I set it up, orange color, name, etc. but after a few minutes it comes back to default (blue).
l
Hmm the CSS should not change
this is on your live website correct?
Yep on the "published" link to test it on the browser
its orange on my end right now
b
yes, I just changed it back to orange... But I had to do that many time for the last 2 days.
Now check it... I just went into the editor... Is there a specific save to do out of the "publish change" ?
it's blue again.
l
No it should save, it might be a bug. One other way you could do it is in the custom CSS section below that
b
oh... ok
l
Will test it out on my end, if it behaves the same way I will file a bug report.
b
Thank you Ross, sorry to be so bothersome... You know we'll have a lot of BotPress to do, right...
So I may want to start it right !
l
Never a bother, always here to help 🫡
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