curved-easter-40611
02/27/2026, 1:30 PMdefer on the inject.js script tag resolves the issue completely. Adding defer to v3.3 causes the page to zoom in (likely a viewport conflict). Note: we are aware that defer should not be used on inject.js — it was added and removed as part of troubleshooting.
Environment:
- Platform: Shopify (Dawn theme)
- Working version: v3.3
- Broken versions: v3.4, v3.5, v3.6
- Bot config version: v2
Steps to reproduce:
1. Add to a Shopify Dawn theme.liquid
2. Add the config script from files.bpcontent.cloud
3. Publish and load the page — no chat bubble appears
4. Replace v3.6 with v3.3 and remove defer — chat bubble appears correctly
Hoping this helps you identify and fix the regression in v3.4+.
Best regardsloud-crowd-60573
02/27/2026, 2:45 PMcurved-easter-40611
02/27/2026, 2:47 PM