Hi guys, I am using the messaging api to virtually invoke instances of my bot, my bot has a few

send custom event

cards. Over the past couple days, my virtual instances have not been working, i believe due to this:

[bf0645bdc3]    [dm]    :     Error executing card "card:Send Custom Event" in flow:Main:node:test - qr: Conversation "conv_01KH0N6H0NQ4AQMPEKS0S0TYW2" does not exist
9 Feb 2026, 07:35:07
[bf0645bdc3]    [dm]    :     Falling back to Workflow Error
9 Feb 2026, 07:35:07
[bf0645bdc3]    [dm]    :     Transition from (flow:Error) [node:On_Error] to [node:Handler]
9 Feb 2026, 07:35:07
[bf0645bdc3]    [dm]    :     Error executing card "card:Send Custom Event" in flow:Error:node:Handler - qr: Conversation "conv_01KH0N6H0NQ4AQMPEKS0S0TYW2" does not exist

This has only started happening over the past couple days, is this intended behaviour, or should it not be happening, the conversation id definitely exists as i am looking at it in my logs, but the virtual agent crashes hard. As you can see from the screenshot, i am filtering logs via the same conv id, and it works fine. TIA! https://cdn.discordapp.com/attachments/1470324804237135912/1470324893731000476/Screenshot_2026-02-09_at_07.45.09.png?ex=698ae243&is=698990c3&hm=d07cb735c00c0564375130fbb9286911dba3964994c2a7327291e249db9ce967&

Taking a look!

Cheers Ross!

Have you used the free trial for plus plan yet? I think now could be a perfect use case 👍 You'll get 7 days of access to our support engineers they will hopefully be able to resolve this quick!

ok ok i will, thanks ross!

Hmm that's a good question. I would assume not if it's not there but I will double check with you and get back!

Ahhh, no worries 😆 maybe i should post the issues in help aha

explain it as best as possible and i'll go bug them

Youre the man! good luck 1. (this thread, my send custom event card, when I use the messaging api to invoke background agent task,

[bf0645bdc3]    [dm]    :     Error executing card "card:Send Custom Event" in flow:Main:node:test - qr: Conversation "conv_01KH0N6H0NQ4AQMPEKS0S0TYW2" does not exist

2. I feel that

window.botpress.sendEvent

(sending event from web app to bot) OCCASIONALLY doesnt get processed by the bot, for example, if the bot is waiting on a raw input card lets say, and i send an event using that method (webapp -> bot), the bot doesnt move on from that card and the user is stuck indefinitely. Are there any workarounds here? Is this just a timeout error that i can negate? 3. I have a user Profile table, on timout, the conversation end workflow is invoked, and I update the users settings in the table using my apps (not event.userId) but user.clerkUserId. however, I get the error:

[6d477e3892]    [bot-action]    [flow:Conversation End] [node:Handler] [card:"Upsert User Profiles Based on Clerk User ID"]:     BOTLOG|ERROR|clerk:?|user:?|conv:conv_01KHS2M45YHH4ZY7DJWXD1P89A|job:?|listing:?|flow:Conversation End/node:Handler| Missing clerkUserId; cannot upsert user profile { ts: '2026-02-19T12:38:11.626Z',
  level: 'ERROR',
  clerkUserId: null,
  conversationId: 'conv_01KHS2M45YHH4ZY7DJWXD1P89A',
  userId: null,
  jobId: null,
  listingId: null,
  currentFlow: 'flow:Conversation End',
  currentNode: 'node:Handler',
  currentCard: 'card:"Upsert User Profiles Based on Clerk User ID"',
  previousFlow: 'flow:Timeout',
  previousNode: 'node:On_Explicit_Ending',
  previousCard: '-',
  message: 'Missing clerkUserId; cannot upsert user profile,

but clerk user id is a user scoped variable, how does conversation end workflow not have access to it?