I’ve built an AI chatbot using Botpress and connected it to both Instagram and Facebook Messenger.
On Instagram, everything works as expected — the bot only responds to DMs.
However, on Facebook Messenger, the bot is also automatically replying to post comments, which I don’t want. I want the bot to respond only when a user sends a direct message (DM) and not trigger on comments at all.
Additional detail:
In the Facebook and Messenger configuration, I have already disabled the “reply to comments” option. Despite this, the bot still keeps replying to comments automatically on Facebook posts.
Is there a way in Botpress (or via Facebook app/webhook settings) to:
Disable comment-triggered responses, and
Ensure the bot only listens to Messenger DMs?
Any guidance or best practices would be really appreciated. Thanks!