having issue with making payment
# 🤝helpw
wide-umbrella-5226
01/20/2026, 1:08 PMseems to be a problem with your bank? maybe it needs 2FA confirmation
wide-umbrella-5226
01/20/2026, 1:08 PMi get that with my mastercard sometimes
l
loud-crowd-60573
01/20/2026, 5:00 PMYou need to spend the whole 20$ yeah
b
better-refrigerator-38990
01/20/2026, 5:33 PMye it needs an sms verification but the transaction is already declined and for 7$ somehow
w
wide-umbrella-5226
01/20/2026, 5:42 PMmaybe that screen specifically doesn't support the sms verification
wide-umbrella-5226
01/20/2026, 5:42 PMyou could try removing your payment method and buying again
wide-umbrella-5226
01/20/2026, 5:42 PMor another payment method
b
better-refrigerator-38990
01/21/2026, 6:50 AMwhy am i getting bill for $7 then when im trying to buy the $20 addon
l
loud-crowd-60573
01/21/2026, 1:59 PMHey spades can you send an email to finance@botpress.com
they will clarify everything
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