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Webchat support bot: start new conversation not wo...
# 🤝help
a
Hi, I encountered an issue that when chatting with bot and then reload page - starting new conversation no more works and loads always old messages I used plain html without any additional scripts of initialization: Please help, thanks!
w
try clearing your cache
or opening an incognito window (CTRL + SHIFT + N)
a
Yeah i tried with different incognito windows and it is aways the same How you can reproduce it: - Use code that i provided - Open and start chat - Reload page - Continue chat and try to create new chat - It will load in new chat old messages
w
though it will not create a new user, what will is changing the user agent (for example by using another browser)
a
Thanks but i tried to create new converation with that round arrow Will provide video example a bit later
l
Please provide a video, the new conversation button works fine on my end!
a
w
looks like you got rate-limited maybe? the first few tries restarted normally
a
no, but it happens only after page reload
here is the link: https://mkisil.github.io/test/ might be you can try by yourself i tried multiple times and behavior is always the same
i have this issue on prod app
l
whats your workspace ID?
a
01KFBEFT3Z87YCDXYNR1A3M28Q - this test bot workspace but i also integrated another support bot for client and new conversation don`t works there too
@loud-crowd-60573 @wide-umbrella-5226 so guys were you been able to find the problem or reproduce it? I tried with other developer on his pc and he got the same issue
l
The issue seems to be fixed?
When I click new conversation the chat refreshes.
testing here
testing on other HTML readers too it worked fine
w
yeah same
a
ah, yes tried now and now it works! thanks!
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