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I can't select an existing whatsapp business accou...
# 🤝help
b
During whatsapp configuration using OAuth I can select the business commercial portfolio but in the next step I can't select the whatsapp business account and business profile. I can only create new ones but I can't use the one that I created in the Meta account. I think it might have something to do with permissions but I think I already have the necessary ones. I have been given access to the whatsapp actives , so what else do I need? https://cdn.discordapp.com/attachments/1459134990330757273/1459134990515437668/Captura_desde_2026-01-09_11-11-56.png?ex=697b395b&is=6979e7db&hm=40478cad3d146a0410634d07c13f3bb17eb0a708ecc64a64ab8bc4df8f3cb971&
b
Hello Juan. I had the exact same issue some months ago. I honestly can't quite remember how I fixed it, however I remember it had something to do with actually linking the whastapp Buisness account with the Buisness profile. You should check on your buisness meta settings and check if the whatsapp number is already linked to your meta buisness account
l
You cannot use a whatsapp number that is already linked to meta!
w
@busy-hair-61440, try the following steps: 1. During OAuth, select Meta Business and create a new WhatsApp Business Account with a test number. This way, you can see the new Partner Botpress in Meta. 2. Grant Partner Botpress permission on your existing WhatsApp Business Account. 3. Retry OAuth from Botpress.
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