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Missing citation??
# 🤝help
f
The issue here is kind of confusing because i actually get the answer but i get this message in the emulator. I was just wondering what it means. Thanks a lot. https://cdn.discordapp.com/attachments/1457406934037696523/1457406934545334446/Screen_Shot_2025-12-31_at_9.16.21_PM.png?ex=697b877a&is=697a35fa&hm=85d17e59f6bd553af34f7bf51cb6fb15bdd943acebf1ecda4fbf872638384a96&
t
I can help! This message means your code generated an answer but didn't properly cite its sources when it used information from a web search or document. The system expected citation tags (like ``) to attribute where the information came from, but they're missing or incomplete in your output. What tool or API are you using to generate this response - is it Claude's API with the web search feature enabled?
f
Hi, thanks for the reply. I'm basically using a Query KB card and that's it. But, now it seems to be a much difficult issue because i'm getting some weird numbers in the variable. I'll explain: I'm looking for the exchange rate between 'EUR' and 'VES' (which are both currencies) in order to give my client a proper price for the products selected. When the query returns, it's giving me a random number instead of the right exchange price or rate, whatever you wanna call it. Here are my screenshots so you guys can see exactly what i mean and hopefully can give me some light with this one. You can see in the first screenshot that the price (in the website) says 357.88 but in the variable i'm getting 314.38 which is not the right price and more so, there's no 314.38 anywhere on the website so, i assume that is a random number. Thanks a lot for all the help! https://cdn.discordapp.com/attachments/1457406934037696523/1457733831187497073/Screen_Shot_2026-01-05_at_2.40.09_PM.png?ex=695d13ec&is=695bc26c&hm=74cb1aba4b31dff8ff52b7f0b2b88c945ade6006a77101850a2976fad200842c& https://cdn.discordapp.com/attachments/1457406934037696523/1457733831573377126/Screen_Shot_2026-01-05_at_2.40.19_PM.png?ex=695d13ec&is=695bc26c&hm=c5cd5bca074aa36255af3f44ec189deb6b4f6039584d63d2811f5e407ca4a95d& https://cdn.discordapp.com/attachments/1457406934037696523/1457733831850328271/Screen_Shot_2026-01-05_at_2.47.32_PM.png?ex=695d13ec&is=695bc26c&hm=6e644d3b36150ab6b96343fae36e9aac18d4d9d3d88862a93f935c7ef48c51b9&
@thousands-belgium-41637 🙌
t
I can see the issue your Query KB is pulling the wrong number (314.38) instead of the correct EUR rate (357.88). This usually happens due to incorrect data extraction or the KB indexing the wrong element on the page. This needs a closer look at your setup to fix properly. Happy to help you troubleshoot this want to discuss via DM so I can see your configuration and get this sorted?
f
Sure thing. Write me and I'll send you details. Thank you so much
t
Send me a friend request so I can write to you
f
Sure
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