Hi everyone, I’m using Botpress Cloud on the free plan (500 Incoming Messages & Events), and I suddenly hit 77% usage without actively working with my bot. After checking the logs, I noticed a very large number of repeated events like: [webchat] Received createEvent request Event of type webchat:conversationStarted received These events are happening continuously, every ~10–20 minutes, over multiple days, even though: - I didn’t open the webchat widget manually - No real users were chatting - The bot UI shows many “Anonymous User” conversations with no messages inside - Conversations are automatically marked as “Completed” It looks like webchat sessions are being started automatically and each one consumes Incoming Events. Here’s what I’m trying to understand: 1. What can automatically trigger

webchat:conversationStarted

events? - Browser preloads? - Crawlers / bots? - Widget embed behavior? - Health checks? 2. Is there a way to: - Prevent auto-starting conversations? - Disable webchat completely while developing? - Limit or debounce conversationStarted events? 3. Do these events always count toward the Incoming Messages & Events quota, even if no user message is sent? 4. Is there any recommended setup to avoid burning quota on the free plan during development/testing? Any guidance would be really appreciated 🙏 Thanks in advance!

To answer some ofr your questionw 🙂 - The Conversation Started trigger runs automatically as soon as a new Webchat session is created. A session is started each time the widget is opened  including when it is opened automatically on page load - Every incoming Webchat event, even those without a user message, is counted in the Incoming Messages & Events quota. - Is your webchat confirgured to automatically open? Disabling tjat would help. - If you only need to invite users to chat, use the Proactive Message Bubble – it does not create a conversation and therefore does not count toward the quota (webchat deploy settings) Will also drop some useful links 🙂 https://botpress.com/docs/webchat/interact/start-trigger https://botpress.com/docs/webchat/interact/open-webchat-on-page-load

Thank you very much for the detailed answer!

of course 😄