When being sent direct messages on FB & Instagram, It is supposed to only answer questions related to the cosmetic surgery & med spa services in the knowledge base. Below are 2 examples. Example 1 - Grub 2 Go https://www.eventbrite.com/e/cajun-christmastoy-drive-tickets-1975044788128?aff=oddtdtcreator Bot Response: Hi, thank you for reaching out to the PR Clinic and MedSpa. I'm Sara, what can I help you with today? Grub 2 Go I am sending invites to our Christmas Toy drive event. That sounds wonderful — thank you for inviting us to the Christmas Toy Drive in Mobile! We appreciate community events like this. Bot Reponse: If you'd like PR Clinic & MedSpa to share event details, coordinate participation, or discuss volunteering/sponsorship, please call our main clinic number at (251) 340-6600 and someone can help you directly. Would you like me to share the event link or any brief message we can post for you? Example 2 - Hello, Greetings of the day, Our company is leading manufacturer and exporter of Ophthalmic and Plastic surgery instruments based in Sialkot, Pakistan. We emphasize the high quality of our handmade instruments, which are crafted from stainless steel, titanium and come with a two-year warranty and a material report. Regards, Instrumex Surgical Team Agent Repose: Hi, thank you for reaching out to the PR Clinic and MedSpa. I'm Sara, what can I help you with today? Hello — thank you for sharing your videos and telling us about Instrumex Surgical. I’m Sara with PR Clinic and PR MedSpa. We appreciate vendors reaching out. Could you please tell me what you’d like from us? - Are you requesting to send samples for evaluation? - Are you seeking a supplier/vendor contact or to be added to our purchasing list? If you’re requesting to send physical samples or discuss vendor partnerships, please call our main office at (251) 340-6600 . I’m here to help with questions about our clinical services, procedures, MedSpa treatments, and products. https://cdn.discordapp.com/attachments/1449850358250602526/1449850358859038741/image.png?ex=694065de&is=693f145e&hm=66539a6050afb089763f421862e8d13a3517e7b91eca394ac6913ad96306a6dc& https://cdn.discordapp.com/attachments/1449850358250602526/1449850359622144243/image.png?ex=694065de&is=693f145e&hm=0b6b62d4d8f44cc79214331d94164bc7817a4c01a8f1d6dfb9ba7d30272f3e1a& https://cdn.discordapp.com/attachments/1449850358250602526/1449850360641355807/image.png?ex=694065de&is=693f145e&hm=95a3c6fc33e13ab4edd658406fd233c665fa6dbcc30bed2e76df846e54423ee1& https://cdn.discordapp.com/attachments/1449850358250602526/1449850361400655942/image.png?ex=694065df&is=693f145f&hm=14b7343f8126069ffbc032ec2334f2daf6f39da03ec8828131033b6a8ca3c335& https://cdn.discordapp.com/attachments/1449850358250602526/1449850361975148544/image.png?ex=694065df&is=693f145f&hm=98a3cedec82d4f8482b3a81affe818e3f7fa435388c8eb74db7fec99368f48a4& https://cdn.discordapp.com/attachments/1449850358250602526/1449850362830782604/image.png?ex=694065df&is=693f145f&hm=2037516bf7dec059e933a620e6180b1e0309d535ef6b0731d0b1d32327a95f3c&

Hey @green-engine-43047 taking a look 🙂

The first example - the bot engages about the Toy drive stating thank you for inviting us and asking the person if he would like us to share the event. That’s not what it’s supposed to do. It’s should immediately let them know that it is here to answer questions about the surgical and MedSpa services we provide, nothing else. In the second example it’s says thank you for sending your video, we appreciate vendors reaching, what would you like from us, if you are requesting to be a vendor of ours please call our office. It isn’t supposed to do that. It should immediately let them know that it is only here to answer questions related to our surgical and MedSpa services.

Ah - I see for example one you could add a line in your instructions to ignore all partnerships

I have not tried different LLMs. I can try that. I will also add your suggestions to the instructions.

Awesome! Update that and let me know. We want to rule out any cases where the LLM gets side tracked. Only answer questions related to X, Y, Z. If any questions are not relayed to X,Y,Z respond with "sorry ....."

Thank you. I’ll try that and will respond back to this thread once determined if issue is fixed or not.