Bot not responding on the preview.
# 🤝helpa
ancient-island-76641
12/11/2025, 1:46 PMI created a flow, tested on the emulator, published it. But when I click on preview or try the bot using the following link. It just hangs and the bot do not respond. I tried it on different browsers. same result.
https://cdn.botpress.cloud/webchat/v3.5/shareable.html?configUrl=https://files.bpcontent.cloud/2025/11/06/15/20251106155915-PQ8LWWIC.json
l
loud-crowd-60573
12/11/2025, 3:04 PMCan you drop your workflow ID?
a
ancient-island-76641
12/11/2025, 7:08 PM/834df9e2-3e5a-4cf3-8341-c3a58d850fbb/flows/wf-main
ancient-island-76641
12/11/2025, 7:08 PMgot this in url, I hope it helps
ancient-island-76641
12/13/2025, 5:06 PM@loud-crowd-60573 can someone check this issue? I tried everything.
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white-nest-40686
12/15/2025, 7:28 AMI just tried messaging your bot, but it doesn't reply after my message. What do you see in the logs?
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ancient-island-76641
12/16/2025, 5:25 AMI cant see anything in the logs on the dashboard. This is strange! It will keep loading and then no reply at all.
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loud-crowd-60573
12/16/2025, 3:42 PMWill take a closer look.
loud-crowd-60573
12/16/2025, 8:38 PMCan you try recreating this in a new bot / workspace?
loud-crowd-60573
12/16/2025, 8:39 PMIt's failing on my end too but everything seems right
loud-crowd-60573
12/16/2025, 8:42 PMa
ancient-island-76641
12/19/2025, 8:55 PMThank for your time @loud-crowd-60573, I tried exporting and importing it back as a new bot, but it didnot work. Deleting the old one and creating a new one from scratch worked for me.