I developed a bot to answer questions regarding certain specific surgical topics. I gave the bot specific instructions to only provide information on these specific surgical topics that it has in its knowledge base and let the user know that it can only assist on these topics. It works as intended via the web chat integration. But, when I integrated it with Facebook and Instagram it goes off topic when the user asks questions on an unrelated topic or starts an unrelated discussion. What do I need to do to ensure this does not happen? I can’t figure out what to do.

Can you drop some screenshots examples of this please? A good rule of thumb to go about this is being way more clear and specific in the instructions you provide.

I’ve been very specific in the instructions. What do you need screenshots of?

Your setup, prompts, or knowledge base. So ideally to understand why something is going wrong, someone helping you would need to have an understanding of these things otherwise they cannot help you. if the bot is responding i doubt its a meta integration issue.

Exactly as Philip said! Your workflow and even your current instruction set too. Maybe examples of the conversations as well