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Botpress studio not loading
# 🤝help
r
Hi, the botpress studio is not loading after I've pressed 'Edit studio'. I have turned of adblockers, cleared cookies and site data, but it still won't load. Do you know how to fix this? Does is have something to do with my account? https://cdn.discordapp.com/attachments/1446085583557496882/1446085584262135910/Schermafbeelding_2025-12-04_112452.png?ex=69491d26&is=6947cba6&hm=e840305a326231f755ca8829fec30a46e8ff9cefc09af185e613b4726a8a0030&
I even tried to open it on a different laptop, using a different browser but that does not do the trick either 🙁
b
You could try creating a new test bot to see if the Studio loads there. If that also fails, the safest option is to contact Botpress support, as they can check logs on their side. Let me know what happens with the test bot and I can help you narrow it down further 😄
g
Try to refresh it if you havent tried that, normally sorts it out for me
either click the refresh button or hard refresh (without cache) on mac its shift + command + r I dont know what it is on windows
r
I have tried to refresh, hard refresh too but it still won't work
g
check the console logs
right click, click inspect or dev tools, go to the console tab
is there an error there
lots
g
Interesting, really weird. go to the network tab tick disable cache and try reload. if its not that you will have to wait for the ppl at botpress to reply, they will probably be awake later since theyre accross the pond https://cdn.discordapp.com/attachments/1446085583557496882/1446093092921806939/Screenshot_2025-12-04_at_10.56.23.png?ex=6932baa4&is=69316924&hm=8d0839136d3044ef8f5b56235f1e634de9edf0248e200f69b4599e3dec32241b&
r
Tried it, did not work. Made a new chatbot (which I just paid for) and that one is also not loading, so I think it's a general studio issue
Then I'll wait for another reply
g
@loud-crowd-60573 !!
w
try a private browser window
r
I have already tried this, also did not work 🙁
l
Hello 🙂 If the issue still persists, it might be an Internet connection issue! But the team is notified
Little update: We do notice that "loading" screen is appearing more often than it used to. Are you permanently stuck? If theres any details you could share (recent changes youve made, etc) that would be super helpful @red-dawn-15107
r
It seems to have fixed itself. Thanks for the help anyway!