Hey there,
I'm currently struggeling with adding a FAQ-first feature to my autonomous nodes.
The idea is to
- Always search the FAQ knowledge base for things that could slightly affect the response
- Always search a second knowledge base that has the "real" data
I need them to be seperate, because there might be FAQs like
Q:"when doese the skiing resort open?"
A:"skiing resort will open on the 04.12.2025"
And somebody asks for the lift services.
Or a QA about a blocked road or something similar.
I tried adding 2 search knowledge cards with the different KBs but the LLM never uses both tools, however hard I try with the prompts (also card prompts).
Is there a best practice on how to achieve that?