Hey guys, I've coded a simple capture and insert record sequence. However, when i give the bot my name, it returns it in this format. "{"first":"Mohammed","last":null}", Not sure why, if anyone can help i'd appricate it.

My plain TXT files are being altered during indexing in a Botpress knowledge base. They upload fine — I can confirm they look perfect in the "Files" section of the workspace dashboard — but once indexed, the content changes, sometimes every time I open them. For the past few days, my plain TXT files have been altered during indexing in a knowledge base. When I view them from the Botpress editor, their content appears changed — and sometimes, each time I open them, the content changes again. Occasionally, they also fail with the following error message: "Error while Fetching FILE API Content." I’m sure the files are uploaded correctly, because when I view them from the "Files" option in the workspace dashboard, they appear perfectly fine. However, something seems to happen on the Botpress side during the process, and the files don’t end up correctly in the knowledge base. It might be that the indexing process is altering them… but whatever is happening, this is a very serious issue. This is a critical problem for maintaining Botpress consistency, and I’m not sure if it’s only happening to me or if others are experiencing the same thing.

Hi, I deleted an account because I misunderstood some instructions from my partner. When I tried to use the exact same Google account linked to the deleted account to sign up again, I received the following error: identity is disabled (Error ID: 782db211-9ce3-4c75-8c25-d31f8826b80a / Code: 401) Since the Google account is not used by just one individual, I’d like to ask if there is any solution that would allow me to sign up again using the same Google account. Thank you!

Hello, I am trying to embed my bot and this error keeps appearing. Does anyone know why? Sorry to bother https://cdn.discordapp.com/attachments/1405681177913987072/1405681178505117716/IMG_2510.jpg?ex=689fb61d&is=689e649d&hm=d47ebd979a456f7430b1d509a0a398745e81225aca27c468af70fdaf2b5a09a6&

Objective: Get webchat to return bot responses after user messages are sent Issue: Webchat receives messages (ellipsis animation shows) but bot responses never appear Solutions Already Attempted: - Checked Botpress dashboard - no errors visible - Inspected browser console - no error logs - Reviewed network calls - no failed requests - Verified webchat integration code - Tested message sending (works - ellipsis appears) Context: - Webchat loads and initializes properly - User can send messages successfully - Ellipsis typing indicator appears (confirming message received) - Bot responses never display in chat - Issue is specifically with response delivery, not message sending - Using standard Botpress webchat integration Has anyone encountered this specific issue where messages are received but responses don't display? https://cdn.discordapp.com/attachments/1405655608585093121/1405655609122226236/Screenshot_2025-08-14_165232.png?ex=689f9e4d&is=689e4ccd&hm=2ab90b8a3ae9a1b4d258bec35d0ad57d53bbb021910d839a2081882476aa3efd&

So I just upgraded webchat version and I noticed that it limits the size of the images sent on the conversation. Previous to this update this graphs were fully displayed at the chat and now they are limit to a small square. How can I set my bot to send the full image in the conversation? https://cdn.discordapp.com/attachments/1405586090215342141/1405586091821629521/image.png?ex=689f5d8e&is=689e0c0e&hm=b62dbeb22d1c4ad1049adb602424a0b32173ac9afd79c3b09cf7c3e345f994fd&

is there a way to increase the conversation turn's max duration? i have a lot of prompts running per turn and after executing for a while it just goes back to "waiting for user input"

As the subject says, I’m currently using the WhatsApp integration to communicate with BotPress. However, I’ve noticed that when a chat ends and the user starts a new conversation, the conversation ID always remains the same. This is an issue because I store all interactions in a database table using the conversation ID as the reference. I assumed each new conversation would generate a unique ID, but if a user has previously interacted, the same conversation ID is reused—resulting in duplicate records in my table. Thank you in advance 😄

I am creating rich text file with various information. for testing i am putting some name and it says "I'm sorry, I don't have an answer to that." I understand that it will crawl rich text file and botpress will reply. But unfortunately it does not happened. Can anybody guide me what mistake i am making in configuring bot ? #knowledgebase, #richtext

Hello I’m very new to this I’m trying to embed the chatbot in the middle of my homepage and not as an icon in the corner. I have no idea how to do this. (I’m getting chat gpt to code please forgive me) has anyone done this?

Hi there, I'm new to the platform and I would like to request assistance. I'm receiving a 400 error code when trying to export a flow I've already created. I need to work on it within my console, Cursor, and eventually import it back into the platform. I am currently on the first paid plan. Thank you! https://cdn.discordapp.com/attachments/1405293721183981689/1405293722064781383/image.png?ex=689e4d44&is=689cfbc4&hm=d5db7cc7b40a9b5c8bf3b6ed69723445f529ae62dd5a5e085c01aabb0570c7bf&

In bot editor -> communication channels -> webchat -> "Embed iFrame" , the provided script (with the inject placed within the and the main script and associated div placed in ) does not appear to work when installed according to the instructions. When loaded, the chat div is empty; no error is thrown in the console. (i.e., just 'nothing') Interestingly, if

botpress.open ()

is called from within the browser console, the chat window does open, and in the correct div. I have tried tweaking the script in various ways to make the "open on load" behavior work (such as wrapping in a

DOMcontentLoaded

, a

setTimeout

, other attempts to ensure that init and loading are complete before calling

open()

), but so far nothing has worked. Another dev on my team has reported the same issue. All help and guidance is much appreciated!

Hi, I have a carousel (data from Find Records → mapped into correct payload) that shows perfectly in the Emulator but doesn’t render at all in Webchat, even after ensuring HTTPS images/links and adding actions per Discord suggestions. I tried exporting bot to share with support, but export fails with: TypeError: Cannot read properties of undefined (reading 'filter') (Status Code: 400) Same error happens if I try “Report a Problem” with Include Bot Export checked. Looking for help with: Why carousel payload renders in Emulator but not Webchat. How to fix the export error so I can send my bot to support. Tried advice from these posts: https://discord.com/channels/1108396290624213082/1354151243215274078/1355195392551030865 https://discord.com/channels/1108396290624213082/1354151243215274078/1354376950810021908 Thanks in advance. https://cdn.discordapp.com/attachments/1405224572088881232/1405224573393178634/Screenshot_2025-08-13_at_17.03.31.png?ex=689e0cde&is=689cbb5e&hm=1cda5ae3ddeadffaf9c8e7ffca3c4a5c71c01815b703fc6df5159c733a049fe4&

As of yesterday, my Botpress webchat integration is no longer working. We have thousands of users per month and we need to get this back online as soon as possible please. Specifically, it seems that the websocket is failing here: com.ts:58 WebSocket connection to 'wss://messaging.botpress.cloud/socket.io/?userData=%7B%22chatId%22%3A%22c629377a-64ee-4a43-8700-7286e047cccf%22%2C%22userEmail%22%3A%22null%22%7D&EIO=4&transport=websocket' failed: doOpen @ websocket.js:54 open @ transport.js:44 open @ socket.js:159 LR @ socket.js:100 open @ manager.js:108 connect @ socket.js:72 (anonymous) @ com.ts:58 (anonymous) @ com.ts:20 (anonymous) @ com.ts:93 tF @ com.ts:93 connect @ com.ts:19 (anonymous) @ socket.ts:46 (anonymous) @ emitter.ts:25 sF @ emitter.ts:25 connect @ socket.ts:44 (anonymous) @ socket.tsx:31 (anonymous) @ socket.ts:142 lF @ socket.ts:142 connect @ socket.tsx:28 (anonymous) @ main.tsx:142 (anonymous) @ analytics.ts:28 uB @ analytics.ts:28 initializeSocket @ main.tsx:137 (anonymous) @ main.tsx:85 (anonymous) @ analytics.ts:28 uB @ analytics.ts:28 initialize @ main.tsx:77 (anonymous) @ main.tsx:189 (anonymous) @ analytics.ts:28 uB @ analytics.ts:28 handleIframeApi @ main.tsx:169Understand this error analytics.ts:28 Uncaught (in promise) websocket error Thank you for your assistance!

When running an autonomous nodes with a bot that has more than 100 variables (bot, conversation, user, workflow), there is a ZodError. We are primarly focused on finishing the bot's development and will be unable to optimize or reduce the number of variables. We want to know if there is a way to disable certain variables from being used within a node or if there is a way for us to put some of those variables into a Zod Object/Schema and having a large schema. Please help 🙂 https://cdn.discordapp.com/attachments/1405206880913068042/1405206882075017216/image.png?ex=689dfc64&is=689caae4&hm=8306607e780ee80460e136ba12d7d0c6d1dbda4194bc0e7d53eda270dad1f15e&

Hello Botpress Support Team, We are experiencing a WebSocket connection failure when using the embedded Botpress webchat on our page, with the browser console showing the error WebSocket connection to 'wss://messaging.botpress.cloud/socket.io/?EIO=4&transport=websocket' failed along with messages like websocket error and chat initialization failure. The embed is implemented according to the official documentation, and we have already verified script load order and HTTPS. Could you confirm if there is any active incident or recent change to the messaging.botpress.cloud WebSocket endpoint, and advise if there are any additional settings recommended for pages with restrictive CSP? Thank you for your support. Best regards, Felipe Foresto https://cdn.discordapp.com/attachments/1405180869207134218/1405180869387358309/Captura_de_Tela_2025-08-13_as_10.26.37.png?ex=689de42a&is=689c92aa&hm=ca84bc494155485b4b032e379702c11fd560cfa11890bfb7a41539e12f19d49e&

Hello Botpress Support Team, We recently received a malicious/extortion message through our Botpress chatbot. The message claimed an SQL injection vulnerability and demanded a ransom, but we have confirmed there is no SQLi — the downtime was caused by a DDoS attack. We are trying to trace the sender for reporting to the authorities. Could you please advise: Whether there is any way to retrieve the IP address, User-Agent, or other connection metadata for a specific chat session from Botpress logs or the database. How to export the full HTTP request details for a given conversation or event, if available. Any recommended steps or best practices to capture such metadata for future incidents. of this message. Thank you for your support.

I have tried to integrate and create a WhatsApp business account. But meta banned my number and my account due to I doesn’t follow the policy. I have lost one number already and the account is also restricted. It seems is the problem of the automation policy.

I’m trying to understand why or if I did something wrong with this PDF I uploaded. It did have an error on the initial bot creation page but I was able to upload it once the bot was created… however compared to another bot which has the same pdf , it can’t find the information. https://cdn.discordapp.com/attachments/1405019966654251118/1405019967195189328/IMG_1060.png?ex=689d4e50&is=689bfcd0&hm=43177c7ed054a37b8e428d493abdbef8f54702d7cdc5ea5052913451d07bfabd& https://cdn.discordapp.com/attachments/1405019966654251118/1405019967883313203/IMG_1061.png?ex=689d4e50&is=689bfcd0&hm=5c8b010433b7706c88e7b1b123124d1b4fd8c2a54c3d8334520d3a2f8812afda& https://cdn.discordapp.com/attachments/1405019966654251118/1405019968218726420/2025-2029-Agreement-with-signature-nonsearch.pdf?ex=689d4e50&is=689bfcd0&hm=c9bda504fa68bb6e6e88cfda2fb862bbdff73a76a541fd2c2989ad473109de6d&

Hi, I'm trying to build an agent so the user doesn't know they're talking to an AI/Bot. This feeling disappears once HITL is activated and deactivated. It's possible to not display any messages, such as "I have escalated this conversation..." or "A human agent has joined..." Thanks.

Hi! I have embedded a very simple bot as a test in an eLearning course. It's a SCORM format, basically an enriched HMTL that allows tracking, I don't think it matters in this case but mentioning anyway. The bot works fine and answers in the studio but not in the course. I only gave it one document to learn from, because it was just a test, could it be why? The most common error message is Openbook model not trained. However, I see in the log that the bot manages to come up with a message. It's just... not sent? Any ideas? Thank you!!

Hi BotPress Support, i want to build a bot that acts like a psychologist who gives feedback to users. I want to upload a book I wrote as a reference. Then prepare a set of questions the user is required to answer, the answers of which are fed to the reference, with the bot then providing input to the user. My questions are: 1. is that possible with a free account? 2. will my book be accessible to anyone else? will the know-how there become public knowledge? Thank you!

Is there a way to integrate whatsapp and bypass the problem of business app and cloud API to run on the same number? It have been months building scenario to sell to customers, then shocked by the fact that whatsapp business number won't work with API, it needs to have separate number!!

Hello! I have a scheduling bot integrated with Google Calendar, and I want it to automatically add a Google Meet video call link to each new event it creates. At the moment, I can manually add the Meet link after the bot creates the event, but I’d like the bot to generate and include the Meet link automatically during event creation. However, I haven’t been able to get the Meet link to generate automatically. Does anyone know how I can make this work?

.

I have a free chatbot plan that I integrated into a PHP website. I’m testing it on localhost. I embedded the chatbot script in a page, but when I open it in the browser, the console (F12) shows the message: "Content unavailable. Resource was not cached." Is this because I have used 100% of the $5.00 AI Spend on my plan?

__________Python Expert ( react.js & php & design .......................) I'm a Python developer with 5 years of experience building clean, reliable applications. I focus mainly on backend work but also build frontend interfaces with React and PHP. I enjoy making things simple, efficient, and easy to use. I've worked with both startups and teams, always delivering on time. I’m comfortable with APIs, databases, and cloud platforms like AWS. I also have experience with blockchain and smart contracts when needed. Clients say I’m easy to work with, detail-oriented, and dependable.

I am trying to access my chatbot from WebChat on my HTML page. It works when testing my webpage locally, but not in production. I see this error in console logs: "Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received". I tried with several browsers and incognito window with same results. For what I've seen on debug logs, the function window.botpress.on("webchat:ready", () => { is never running. I managed to make it work using instead of v3.1, but then my chatbot styles are not being applied. Can anyone help me?

I'm having a very curious new error I never encountered before. Currently, the webchat preview on app.botpress.cloud is not working for one of my bots. I've added a screenshot with the details of the error. I've looked around a bit and can't really find anywhere to put an admin key, not that I would know where to find mine right now anyway. Is this a bug? What is happening here and how can I restore functionality? https://cdn.discordapp.com/attachments/1404739434024538234/1404739434263347211/webchat_unauthorized_error.jpg?ex=689c490b&is=689af78b&hm=1109d420900d8298f9315118e3df7a880fb24a30782d274ebf172f3ef0bbb18e&

I opened the company website to which I had installed my chatbot created with BotPress. It's a WordPress website and I used the share option which gave me a script tag and I deployed that in the tag manager of my WordPress website and then I opened basically two instances of my website with two different Chrome profiles and both of them pulled in different versions of the bot and you can clearly see that in the options that it presents at launch. https://cdn.discordapp.com/attachments/1404652614829871155/1404652615354290328/Screenshot_2025-08-11_at_10.22.53_PM.png?ex=689bf830&is=689aa6b0&hm=fb2b62113f2e506897a28615de347e135526b1323dd651bea59f7d1380f33db4& https://cdn.discordapp.com/attachments/1404652614829871155/1404652615886962909/Screenshot_2025-08-11_at_10.23.06_PM.png?ex=689bf830&is=689aa6b0&hm=d7b9fdf4f6530ccc70a63c853371a8e2cdd659165a353e3153c686e7b4d92612&