> HOW DO I CHANGE MY BOT'S LANGUAGE? > Botpress is very multi-lingual, and supports many options for both speaking and understanding different languages. Check out our tutorial to learn how you can make your bot support different languages! > ▶️ > WHAT IS THE DIFFERENCE BETWEEN BOTPRESS V12 & BOTPRESS CLOUD? > Botpress v12: > Is hosted on-prem > Uses an intent-based NLU system > Requires a solid set of backend dev knowledge to use > > Botpress cloud: > Is a cloud-hosted service (so you don’t have to worry about hosting) > Uses GPT models natively > Does not require much technical knowledge to get started > HOW DO I DEPLOY MY BOT ON WHATSAPP? > ▶️ > HOW DO I DEPLOY MY BOT ON A WEBSITE? > ▶️ > ▶️ Botpress x Webflow: > HOW DO I CUSTOMIZE THE APPEARANCE OF MY BOT? > Style your bot: ▶️ > Change your bot’s name, subtitle, and icon: ▶️ > Access the Botpress Styler: 🔗 https://styler.botpress.app/ > HOW DO I GET THE BOT TO START THE CONVERSATION? > You can have the bot start the conversation using Botpress' proactive Triggers. > ▶️ > ▶️ > 🔗 https://botpress.com/docs/cloud/toolbox/events-triggers/ > *HOW CAN I INTEGRATE WITH STACK-AI? * > We have a tutorial with sample code available here https://discord.com/channels/1108396290624213082/1129391709973913750/1129391709973913750 > WHAT SHOULD I DO IF THE IMAGES IN MY CAROUSEL ARE NOT BEING DISPLAYED? > If you add all the fields (title, subtitle & image) to the carousel you should not have an issue anymore.

HOW CAN I INTEGRATE WITH STACK-AI? We have a tutorial with sample code available here https://discord.com/channels/1108396290624213082/1129391709973913750/1129391709973913750

> HOW DO YOU PULL INFORMATION FROM A SPECIFIC KNOWLEDGE BASE WHEN YOU HAVE MULTIPLE KNOWLEDGE BASES? > ▶️ > HOW DO I ADD MY CHATBOT INSIDE A ? > 🔗 https://botpress.com/docs/cloud/webchat-customization/bot-in-div/ > ▶️ > *HOW CAN I CUSTOMIZE THE BOT TO DISPLAY IN FULL SCREEN? * > 🔗 https://botpress.com/docs/cloud/webchat-customization/full-screen-bot/ > I CAN'T LOG IN TO MY BOTPRESS ACCOUNT, WHAT SHOULD I DO? > Try clearing cookies this way if you are using Chrome: > 1. Click on the padlock icon, then go to "Cookies and site data" > 2. Then click "Manage cookies and site data" > 3. Finally, delete cookies from all our 4 domains by clicking on all trash can icons > HOW CAN I VIEW THE CONVERSATION HISTORY? > While the team is actively working on an internal solution for this, you can use a tool developed by our Developer Advocate in the meantime: 🔗https://github.com/devguilhermy/botpress-inbox > HOW SHOULD I FORMAT MY KNOWLEDGE BASE(S)? > Formatting matters a little bit. Things that help (for documents) are: > - Ensuring your PDF is text-based and not an image of text > - Use consistent fonts and text color > - Do not rely heavily on images or LaTeX formatting > > For the actual information, proximity is the only thing that matters. Successful knowledge bases use any of these formats: > Labeled Question-Answer > Question: Where do pandas live? > Answer: They originate from the mountains of China near Chengdu. > > Unlabeled Question-Answer > What color are pandas? They are black and white. > > List of facts > Pandas eat bamboo.

> I'VE SET UP BOTPRESS WITH WHATSAPP FOR TESTING USING A TEMPORARY TOKEN. FROM META FOR DEVELOPERS, I CAN SEND TEST MESSAGES, BUT WHEN I TYPE SOMETHING TO INITIATE MY BOT, IT DOESN'T RESPOND. WHAT SHOULD I DO? > Unfortunately, configuring WhatsApp correctly can sometimes be challenging, and Meta appears to have issues processing messages from international numbers using their test numbers. > > Ensure that the tokens, phone ID, and webhook URL match. The other issue could be an error in the bot's flow (which you can review in the Logs section of the Cloud dashboard) or a problem on Meta's end. Generally, the WhatsApp integration is stable and works as expected. > DO YOU HAVE TIPS FOR THE KNOWLEDGE BASE SO THE BOT CAN RETRIEVE THE RIGHT INFORMATION FROM DOCUMENTS THAT CONTAIN DETAILS ABOUT THE NUMBER OF BEDROOMS, FLOORS, SPECIFIC PRODUCTS, ETC.? > When dealing with repetitive data, such as tables or lists of options, GPT may struggle to consolidate results. Check out this thread to see how you can use the Tables feature to have the bot generate accurate answers: https://discord.com/channels/1108396290624213082/1135590661316415658/1135593135196610571. > *HOW DO YOU TEST THE TRIGGERS? * > To test the webchat triggers, the bot needs to be published and its script added to a website. More info can be found here about triggers: > 🔗 https://botpress.com/docs/cloud/toolbox/events-triggers/ > HOW DO YOU CREATE A CHATGPT FALLBACK? > ▶️ > *HOW CAN I DELETE THE USER'S CHAT HISTORY? * > Head over to the Botpress Dashboard. Click on 'Integrations,' then 'Webchat,' and then 'Settings.' Navigate to 'Features' and toggle 'Clear conversation on exit.' Save your changes, and you're all set!

> CAN I TRANSFER OWNERSHIP OF THE WORKSPACE TO ANOTHER USER? > You can export the bot from the studio and send it to the new owner. Alternatively, you can grant the new owner Administrator access to your workspace by using the Collaborators section, found under the gear icon in the top right corner of the Botpress Cloud dashboard. > 🔗 https://botpress.com/docs/cloud/admin-dashboard/managing-workspaces/#collaborators > HOW DO I IMPORT & EXPORT A BOT? > ▶️ > HOW DO I TROUBLESHOOT API CALLS IN MY BOT? > ▶️ > HOW DO I REPORT A PROBLEM ON DISCORD? > Create a thread in the #1111009377525186570 channel and make sure to add your Report ID and a few details about your issue. > 1. Click on 'Resources' (bottom left of the Studio) > 2. Select 'Report Problem' > 3. Describe your concern in detail > WHAT ARE THE BEST PRACTICES FOR HANDLING BOTS FOR MULTIPLE CLIENTS? > It is recommended to create a separate workspace for each client. Each client can add their respective payment method. If your client is going to pay for the bot usage directly, you can add them to the workspace under the 'Collaborator' section using the Billing Manager role. This way, they can access the Botpress Cloud dashboard and enter the payment details directly. > HOW TO GET THE USER'S PHONE NUMBER WHEN THE BOT IS DEPLOYED ON WHATSAPP? > Use the variable event.tags.conversation['whatsapp:userPhone'] > HOW DO YOU REMOVE THE "CREATED WITH BOTPRESS" MESSAGE? > 1. Head over to the Botpress Dashboard > 2. Click on "Integrations" > 3. Scroll down to "Features" > 4. Toggle off the "Created with Botpress" option > 5. Hit "Save configuration"

> HOW DO YOU ACTIVATE THE BOT ON/OFF FOR CERTAIN HOURS OF THE DAY? > https://discord.com/channels/1108396290624213082/1140601831416930345/1140657229683495024 > HOW DO YOU MAKE A DYNAMIC LIST OF BUTTONS? > https://discord.com/channels/1108396290624213082/1135960836209393676/1135960836209393676 > HOW DO YOU CREATE VARIATIONS OF A MESSAGE? > https://discord.com/channels/1108396290624213082/1139658727209840692/1139710049577607222 > HOW DO I SUBMIT A BUG REPORT IN THE STUDIO? > 1. Click on 'Resources' (bottom left of the Studio) > 2. Select 'Report Problem' > 3. Describe your concern in detail > > Once you've followed these simple steps, you'll receive a Report ID, making it easier for our team to pinpoint the problem. Feel free to share this Report ID in our #1111009377525186570 channel so we can support you! > HOW DO I ACCESS AND MODIFY INJECT.CSS PROPERTIES? > https://discord.com/channels/1108396290624213082/1139221950883975198/1139690443282587778 > HOW DO I PROPERLY EXTRACT A DATE? > https://discord.com/channels/1108396290624213082/1137031903090839602/1139322658396307568

> WHY DO I GET THIS ERROR MESSAGE: THERE ARE X DOCUMENTS IN THE DATABASE WHICH ARE NOT USED IN YOUR KNOWLEDGE BASES. THEY MAY AFFECT YOUR BOT’S ANSWERS? > Please note that what you’re seeing is not an error, but rather a warning. It typically occurs when you import a different bot. For instance, if you create a bot and upload 10 documents, those documents will be stored in the documents’ database. However, if you then upload a different bot, those documents no longer exist in the new bot, yet they remain in the documents’ database, and your published bot will continue to answer questions using those documents. >  > Clicking the button essentially means “Please go ahead and synchronize my documents.” This warning is just to alert you before deleting any documents. If you choose to remove the documents, it will affect the bot’s responses, even if the bot has not been published. > > If you no longer need the documents, feel free to delete them. > HOW DO I SEND MESSAGE CARDS BASED ON A LONG LIST OF PRODUCTS? > https://discord.com/channels/1108396290624213082/1140755534631415951/1141893187057758208 > HOW TO USE CODE TO SELECT CERTAIN THINGS FROM A TABLE? > https://discord.com/channels/1108396290624213082/1142011151874543747/1142050700646416544 > HOW DO YOU CHANGE THE BOT WIDGET ICON? > https://discord.com/channels/1108396290624213082/1143896403421180014/1143930261910859806 > HOW TO MAKE CONVERSATION LIKE CHATGPT WITH THE KB? > https://discord.com/channels/1108396290624213082/1143919913518518303/1143924848586936443 > HOW TO USE SELECTORS TO GET PEOPLE WITH A LAST NAME FROM A TABLE? > https://discord.com/channels/1108396290624213082/1144162040269774928/1144216511892955188 > THE BOTPRESS SHARE URL ISN'T RESPONDING, WHAT SHOULD I DO? > Remove, re-add and enable again the Webchat integration. > https://discord.com/channels/1108396290624213082/1108396291060408352/1144724597799923894

> TIPS TO FINE-TUNE YOUR AI TASK PROMPT. > https://discord.com/channels/1108396290624213082/1131514884597751808/1131536899031433286 > I'VE USED THE STYLER TO CUSTOMIZE THE DESIGN OF MY BOT BUT I CAN'T SEE THE CHANGES WHEN I CLICK ON THE SHAREABLE URL. WHAT SHOULD I DO? > Custom styling can be applied only to bots that are embedded on a website using a preconfigured/configurable script. This will NOT work if you click on the shareable URL (at the top of the emulator).

> I WOULD LIKE TO CREATE A DROPDOWN. I HAVE EXPERIMENTED WITH THE SINGLE CHOICE AND MULTIPLE CHOICE CARDS, ADDING 10 CHOICES AS A TEST, BUT STILL WASN'T ABLE TO ACHIEVE A DROPDOWN. HOW SHOULD I PROCEED? > All choices initially appear as buttons and are automatically converted into dropdowns based on the number of choices and the cumulative length of all their labels. This varies for each channel. For the Web, if there are more than 6 choices and the cumulative labels exceed 140 characters, a dropdown will be formed. There is currently no method to manually force the creation of dropdowns, other than adding more choices. > IS THERE A LIMIT TO THE NUMBER OF TABLE ROWS? > Each bot is limited to 5,000 rows in the free plan but you can always go ahead and add more rows. See the pricing information here: 🔗 https://botpress.com/pricing

> HOW DO YOU MAKE THE BOT CONSIDER THE CURRENT DATE FOR AI TASKS AND KB QUERIES? > https://discord.com/channels/1108396290624213082/1148462795332001943/1148790261095350312 > WHY YOU SHOULD USE EXTERNAL DATABASE INSTEAD OF BOTPRESS TABLES FOR BIG DATASETS? > https://discord.com/channels/1108396290624213082/1157347260389146714/1158351800945082378

> TUTORIAL ON PASSING DATA FROM WEBSITE TO USER VIA THE "GET USER DATA" CARD. > https://discord.com/channels/1108396290624213082/1166336755159539823/1167415923032997938

> IS THERE A WAY TO INSTRUCT THE CHATBOT TO WRITE A MAXIMUM OF [SPECIFIED NUMBER] WORDS? > Not easily, no. Large language models (LLMs) can struggle to produce a precise number of words. If you request 100 words, they might give you anywhere from 80 to 120 words, for instance. It's best to use code to enforce a strict limit.

> *WHAT'S THE DIFFERENCE BETWEEN EVENT.PREVIEW & TURN.KNOWLEDGEAGENT.ANSWER? * > event.preview is the last message sent by the user (buttons included) while turn.knowledgeAgent.answer is the answer provided by the KB based on the last user's question.

> HOW DO I SEND/EXPORT BOT CONVERSATIONS TO MY CUSTOMER OR TO ANOTHER SYSTEM? > 1. Check this documentation: 🔗 https://botpress.com/docs/cloud/exporting-bot-data/start/ > 2. Check this thread: https://discord.com/channels/1108396290624213082/1171879761191116941/1171886636079005838

> * WHAT IS THE DIFFERENCE BETWEEN USER VARIABLES & WORKFLOW VARIABLES?* > https://discord.com/channels/1108396290624213082/1154262142430761020/1154404446059626577 > *IF A USER DECIDES TO WRITE TO THE BOT INSTEAD OF SELECTING A BUTTON IN A MULTIPLE CHOICE CARD, WHAT WILL HAPPEN? * > - If a user clicks on a button, it acts like a single choice and uses the button value as the only extracted value. > - If a user instead types in stuff, like a list of products, the card will extract all the choices present in the user's message.

> HOW TO USE CSS TO HIDE THE TEXT INPUT ON WEBCHAT ONLY? > https://discord.com/channels/1108396290624213082/1159090477329551410/1159529813946683452

> HOW DO YOU LET USERS UPLOAD & STORE FILES? > https://discord.com/channels/1108396290624213082/1164616624033234984/1164616624033234984

> MY CHATBOT APPEARS UNDER THE WEBSITE MENU, HOW DO I FIX THIS? > See this thread: https://discord.com/channels/1108396290624213082/1159135331837288459/1171763892100276284 > WHEN A USER SENDS MULTIPLE MESSAGES TO THE BOT, HOW DO YOU MAKE SURE THE BOT WAITS BEFORE IT ANSWERS? > https://discord.com/channels/1108396290624213082/1177378444007460895/1177593254624112700

> I HAVE A 'CAPTURE INFORMATION/SINGLE CHOICE CARD' CARD WITH MULTIPLE CHOICES TO CHOOSE FROM. HOWEVER, WHEN I TEST MY FLOW IN THE EMULATOR, THE BOT STOPS AND DOESN'T DISPLAY ANY OF THE CHOICES. WHAT SHOULD I DO? > Please ensure that you include a question in the provided space. The absence of text in the 'Question to ask the user' is mandatory and will result in the flow stopping. > *WHERE CAN I FIND INFORMATION ABOUT THE PRICING? * > 🔗 https://botpress.com/pricing

> HOW DO I ADD A SPACE BETWEEN PARAGRAPHS IN MY TEXT CARD? > To add a space between paragraphs in your text card, simply insert

where you want the space to appear between your paragraphs. Alternatively, you can create a space by adding a double space between your paragraphs.

> WHAT PARTS OF BOTPRESS INFLUENCE YOUR AI SPEND? > Knowledge Bases: > - Website > - Document > - Table > - Search The Web > - Rich Text > > Table Cards: > - Find Records > > AI Cards: > - AI Transition > - AI Task > - AI Generate Text > > Agents: > - Summary Agent > - Translation Agent > - Personality Agent > > By leveraging these features, you can tailor your AI spend to focus on areas that provide the most value and efficiency for your specific needs.

> *WHEN DO AI CREDITS RESET? * > AI credits reset on the 1st of every month and are global to your workspace, not per bot. > WHAT IS CONSIDERED AN INCOMING MESSAGE & EVENT? > An incoming message & event is any action that triggers bot activation. Only incoming messages & events that a bot listens to count towards the quota. > > The following actions count as an incoming message & event: > > • A user saying "Hello" to a bot > • A reaction being added to a message > • A proactive trigger that opens the bot > • A session timeout event > • Opening the Shareable URL > • Publishing your bot (counts as 3 events) > > The following actions don't count as an incoming message & event: > ‍ > • A message sent by the bot in response to a user message > • An execute code card > • Flow transitions > WHAT HAPPENS AFTER I REACH MY INCOMING MESSAGES & EVENTS LIMIT? > After your workspace reaches its incoming messages & events limit, all bots corresponding to the workspace will stop responding. You have the option of waiting until the first of the next month for message usage to reset or purchasing a limit increase for your workspace.