Hi, hope you´re doing fine. I had an error while testing in the emulator the HITL plugging with a Zendesk Integration. The error is showed in the picture as well as the config of the startHITL card and the HITL plugging config. Can you please give me info about what am I doing wrong please? Thanks for your help! https://cdn.discordapp.com/attachments/1443334819353464934/1443334819856777328/image.png?ex=6928b1cc&is=6927604c&hm=6bfe93228d3317ad2d4786f50f3a9e3e782505cb02455384db10b173a2a8db2c& https://cdn.discordapp.com/attachments/1443334819353464934/1443334820322082836/image.png?ex=6928b1cd&is=6927604d&hm=26c91adf64e956770b985902b936914437f68c4e8ad77199514e73f9b1ad78ea& https://cdn.discordapp.com/attachments/1443334819353464934/1443334820720545998/image.png?ex=6928b1cd&is=6927604d&hm=8bcc667bb832026040e3a6f023bd1891d25b8d2977fcefe3af0b2f1a802c4c18&

phone number is captured in workflow, but variable couldn't recognise it, it's suppose to capture user's Whatsapp number and respond with custom msg but it's failing pls help. https://cdn.discordapp.com/attachments/1443294171363545179/1443294171665272933/WhatsApp_Image_2025-11-26_at_10.56.34_PM.jpeg?ex=69288bf1&is=69273a71&hm=b31a9d251fea70044591d80e2729a635af1b09d396ebe2fafb145d32d8326661& https://cdn.discordapp.com/attachments/1443294171363545179/1443294171963199639/WhatsApp_Image_2025-11-26_at_10.56.41_PM.jpeg?ex=69288bf1&is=69273a71&hm=f1236d25e6637aa49de13adec25f90a0ddc2a854834cf3c3adf71a24fd4146e7& https://cdn.discordapp.com/attachments/1443294171363545179/1443294172214988920/WhatsApp_Image_2025-11-26_at_10.56.49_PM.jpeg?ex=69288bf1&is=69273a71&hm=326bd7052583582e4a7f6297ff0d0e0a83384aaf110a74bc9838cd8c1877494a& https://cdn.discordapp.com/attachments/1443294171363545179/1443294172546076855/image.png?ex=69288bf1&is=69273a71&hm=6e37c05c78765c3949ea0e4602c01e30186d9c774c87513efee69cd2bd8a145b&

We are trying to create a bot that serves a users secure information from our backend. Naturally, we are looking at securing the bot so that it is only accessible by the given user. We've so far struggled to understand how we should be doing this. When we create and publish a bot, it immediately is accessible from a public URL with no authentication. We can't find a way to add our own auth to the bot (i.e. integrate with auth0) and any form of embedding we do in our own sites with authentication upfront feels insecure, because a malicious agent could brute force the public URL. Are we missing something? How do we prevent there being either a lengthy complicated authentication process for the user when they get into the bot (i.e. home roll it), or how do we make sure there isn't a public authenticated link to the bot outside any application we build around it?

Hi everyone, I hope you're well. I urgently need to contact official Botpress support (not community help). Does anyone know the correct way to reach Botpress staff directly? I’m trying to open a support ticket or email someone from the support team, but: I cannot find a support email address I cannot see any place to create a support account The support portal login does not let me register Discord responses are very slow for this issue If anyone has successfully contacted Botpress support before, could you please tell me: Where do you submit a real support ticket? Is there an actual support email address? How do you register for the support portal? Do only paid accounts get access to official support? I would really appreciate guidance — I’m stuck with an account access issue and cannot solve it without official help. Thank you!

Hello, when I try to integrate the chatbot into this specific website, the FAB appears very small (see screenshot). I think some of the website's HTML/CSS is affecting it. How can I prevent this from happening ? https://cdn.discordapp.com/attachments/1443235951722758174/1443235953635360778/image.png?ex=692855b9&is=69270439&hm=baa3fa72464bf57d7779e49d5e73ac6ddd30b4c845e80aad3081afc0aed55efa&

### Best Hook for Real-Time Agent Message Synchronization (HITL) 🗣️ Hello Botpress Community, I need guidance on the most robust method for synchronizing messages sent by the human Agent (Operator) from the HITL Dashboard to my external application/service. My Goal: Ensure that the Agent's replies are immediately captured and forwarded via something for real-time display in the user's interface. The Question: How do i do that please ?

Hello everyone. I'm trying to capture a phone number and address which are to be entered by the user. I tried using the phone number and address information capture cards as well a single choice card (type:string) for the address and (type:number) for the phone number. However the bot keeps asking for the number after it's entered and the same happen for the address. Your help is greatly appreciated.

Dear Botpress Support, I need help recovering a bot that has disappeared due to a confusion between my login accounts. The Story: I use the email kobamelojohnson@gmail.com for everything. Previously, I had two separate setups: Continue with Google: This opens my "LETSHEGO Bot" (This still works). Continue with GitHub: This used to open my "Driving School Quiz Bot" (This is the one I lost). Recently, when I tried to log in with GitHub, it refused and said "Details already exist." I realized the system had automatically linked my GitHub to my Google account. I unlinked them, hoping this would fix the error and let me log in separately again. The Problem: Instead of fixing it, unlinking them caused the "Driving School Quiz Bot" to disappear completely. Now, if I try to log in with GitHub (even after changing my email on GitHub side), it just opens a brand new, empty account. My original work is gone from my view. What I Need: I urgently need the Flows/Logic from that lost bot. I know the bot is still on your server because I have these links from my history: Missing Bot UUID: d3e54765-fc34-4b39-bc95-a8596e5483fd Flow Link: https://studio.botpress.cloud/d3e54765-fc34-4b39-bc95-a8596e5483fd/flows/wf-main My Suggested Solution: Since my main email (kobamelojohnson@gmail.com) is confused between the two logins, I think the best fix is to move the lost bot to a fresh account. Please find the lost bot (UUID: d3e54765-fc34-4b39-bc95-a8596e5483fd). Transfer ownership of this bot to this separate email: know1nebussiness@gmail.com. This way, my "Letshego Bot" stays on my main email, and the "Driving School Bot" goes to the new email, and they won't conflict anymore. Please let me know if this is possible. Getting the Flow back is my top priority. Kind regards, Kobamelo Johnson

@little-jelly-95112 @wide-umbrella-5226

'm seeking assistance with a critical failure in the final stage of our Human-in-the-Loop (HITL) escalation flow. Despite successfully validating and passing all required data, the internal Botpress Human Handoff Dashboard fails to create a new ticket, immediately returning a generic error to the user. ### Context and Setup Our flow prepares for agent handover by: 1. Client Data Retrieval: Successfully retrieving a verified client profile into the variable

workflow.client_data

. 2. Ticket Data Aggregation: Concatenating all data (profile, problem, AI blockage reason) into final variables for the ticket:

workflow.ticket_title_final

,

workflow.ticket_description_final

, etc. The conversation ID is stored in

workflow.botpress_conversation_id

using robust fallback logic to ensure a valid ID (e.g.,

convo-8

) is available. 3. Transfer: The flow transitions to a node containing the

Start HITL

card, which targets the internal Botpress Human Handoff Dashboard (no external ticketing system is used). ### 🚨 The Problem When the

Start HITL

card is executed: 1. The user sees the successful escalation message, confirming the card starts execution. 2. Immediately after the message, the flow crashes and the user receives the generic error: "Sorry, an error occurred. Please try again later." 3. Crucially: No ticket is created in the Botpress Human Handoff Dashboard. ### Request for Assistance Since all required variables are correctly transmitted, the failure must be occurring in the internal Botpress logic when it attempts to create the ticket resource for its own dashboard. Has anyone encountered this specific failure when using the internal Botpress Human Handoff Dashboard? Are there any known issues regarding the format of the

User ID

(UUID) or the required permissions that might cause the internal ticket creation API call to fail silently?

I can find an n8n Workflow Builder in GPT, but was wondering if anyone had built an automation that walks a user through building out their workflow and planning the workflow and then gave recommendations on how to set it up in Botpress.

This has likely a tired question but I am struggling to find my clientToken and messagingURL for my app? I am getting 400 errors on my custom integration and the solution appears to point at missing clientToken and messagingURL values, however I cannot locate these values in the admin or BotpressStudio. All help files seem to point in circles and don't align with what I see. If anyone has insight that would be amazing. THanks in advance.

we’re seeing an issue with one of our clients: their chatbot isn’t showing up reliably. During testing it sometimes only appears on the 6th or 7th attempt, even across different devices and browsers. For us as well, it fails to load every few tries, without any clear pattern. Any idea what could be causing this? Maybe something related to privacy or cookie settings?

I created an integration to allow synchronization of the KB with files in Zoho Workdrive. It is working, but I can see the files referenced in the new feature for managing the KB from the dashboard. I see the files in the KB where they should be. However, they are never displayed in Studio, even though the bot takes them into account within Studio. These documents are not listed there. I have to go to the dashboard, enter the folder of that KB in question, and manage them there. https://cdn.discordapp.com/attachments/1442519503341617296/1442521843033706548/KB_dashboard.jpg?ex=6925bca8&is=69246b28&hm=e406c281e3817e8258b63adbebe03abb9e72e6019a38cd6521d2715c429abb8b& https://cdn.discordapp.com/attachments/1442519503341617296/1442521843562053712/Studio_KB.jpg?ex=6925bca8&is=69246b28&hm=a9ee7ad7c65b13c5773aa00a049bca4b2b837536817e5ee7feb412e9d0e9179d&

Hi everyone, I have tried to modify the CSS but chat width ain't changing at all. I'm using the webchat version. This is the CSS. I would like to make it 1/4 of the screen /* Your CSS styles here */ /* Estilos Generales */ * { box-sizing: border-box; } body { font-family: Arial, sans-serif; background-color: #f9f9f9; margin: 0; padding: 0; } /* Contenedor del Chatbot */ #chatbot-container { position: fixed; bottom: 20px; right: 20px; width: 650px; max-height: 600px; background: white; border-radius: 10px; box-shadow: 0 4px 10px rgba(0, 0, 0, 0.2); overflow: hidden; display: flex; flex-direction: column; } /* Encabezado del Chatbot */ #chatbot-header { background: #0078d4; color: white; padding: 15px; font-size: 18px; font-weight: bold; text-align: center; } /* Área de Mensajes */ #chatbot-messages { flex: 1; padding: 15px; overflow-y: auto; background: #f4f4f4; } /* Mensajes */ .message { margin: 10px 0; display: flex; align-items: flex-start; } .message.user { justify-content: flex-end; } .message.bot { justify-content: flex-start; } .message-content { max-width: 70%; padding: 10px 15px; border-radius: 8px; font-size: 16px; line-height: 1.5; } .message.user .message-content { background: #0078d4; color: white; } .message.bot .message-content { background: white; color: #333; border: 1px solid #ccc; } /* Entrada de Mensaje */ #chatbot-input-container { display: flex; padding: 10px; background: white; border-top: 1px solid #ccc; } #chatbot-input { flex: 1; padding: 10px; font-size: 16px; border: 1px solid #ccc; border-radius: 5px; outline: none; } #chatbot-send-btn { margin-left: 10px; padding: 10px 15px; font-size: 16px; background: #0078d4; color: white; border: none; border-radius: 5px; cursor: pointer; transition: background 0.3s ease; } #chatbot-send-btn:hover { background: #005bb5; } /* Accesibilidad */ #chatbot-input:focus, #chatbot-send-btn:focus { outline: 2px solid #0078d4; outline-offset: 2px; } @media (max-width: 600px) { #chatbot-container { width: 90%; right: 5%; bottom: 10px; } }

Hey everyone, I’m running into a version-related issue with Botpress Webchat on my Shopify store and would love some help. 🔧 The Problem • Webchat v3.3 loads, but it breaks my entire Shopify layout (fonts scale up, everything looks zoomed, header/menu sizes change, mobile view becomes distorted). • Webchat v3.4 does NOT load at all, even though I’m using the exact script provided in Deploy Settings (no errors visible in Shopify). 📌 Details • Theme: Shopify Dawn • Script placed at the very end of theme.liquid before • Tried placing it in and — same result • Hard refresh, private browser, mobile/desktop — no change • Studio → Webchat still displays v3.3 • Deploy Settings → embed code now shows v3.4 • Cannot edit Webchat via “Edit on Dashboard” → shows “Not Found” 🧪 Things I’ve Already Tried • Removing defer • Delayed loading with window.onload • CSS isolation to prevent global overrides • Clearing cache + CDN • Testing in another blank Shopify theme 📌 What I Need Help With 1. Why does v3.4 fail to load on Shopify? 2. Why does v3.3 overwrite Shopify’s layout? It seems to modify root HTML styles or rem scaling. 3. How do I make both Webchat Studio and Deploy Settings use the same version (3.4) consistently? 4. Is the “Webchat → Edit on Dashboard → Not Found” issue related to this? This is the only thing stopping the bot from going live. Any guidance or known fixes would be hugely appreciated. 🙏

Hello everyone, I'm having a problem trying to handle my user's response to an interactive WhatsApp list. This is the code I'm trying to debug

console.log(event.payload)
  const userResponse = event.payload.value
  const selectedTitle = event.payload.text

  // Log the payload values for debugging
  console.log(‘🔍 Payload value:’, userResponse)
  console.log(‘🔍 Payload text:’, selectedTitle)

  // Save in workflow.RightType
  workflow.RightType = userResponse 

  console.log(‘✅ Interactive response captured:’, userResponse)
  console.log(‘📝 Selected title:’, selectedTitle)

  console.log(‘💾 Response saved in workflow.TipoDeDerecho:’, workflow.TipoDeDerecho)

and this is the botpress bot log

[whatsapp] WhatsApp handler failed with status 500: Error while handling request:

more details in the doc I have another bot that this doesn't seem to affect, and it's exactly the same code for handle. but older whatsapp version https://cdn.discordapp.com/attachments/1442298176236421202/1442298176420839464/message.txt?ex=6924ec59&is=69239ad9&hm=f839dbd4ed7434baad19a0f365e30b56f54a0e169e19590e8394ec6fb3ae772d&

Hey I have a Problem with Webchat. I opened an accident. Can you please help me

I am very interested to adopt Botpress to create a user support bot to use in our business's Telegram community but there's one deal breaker. Our Telegram group is very active and therefore we want the Bot to be activated and respond only if the bot is explicitly tagged (thus quota/callback charged only if tagged). Otherwise it won't make sense if the Bot is going to reply to 1000 messages a day where 90% of those are not indeed questions that require support. I have tried to add to the Instructions prompt to tell the bot it should only respond if its Telegram bot name is tagged, but it won't work and the bot will continue to try to respond to every message. Any idea how this can be configured? Thank you very much.

How does the +5000 messages and events option work? Do activations last for one month, or if I activate it on the 20th of the month, does it get removed on the 1st of the following month?

I'm using BotPress with a PLUS account to create an automated customer service bot for my 24/7 business, and I've successfully linked my WABA account manually. The problem arises when I try to link my Google Calendar account so the bot has access to the database of clients who book appointments. After entering the correct information in each field provided by BotPress in the Google Calendar integration, when I "save changes," an orange message appears saying "Registration Failed: Unable to retrieve calendar summary." I've verified and confirmed that the information I entered in the fields is correct and matches properly, but the "Registration Failed" message persists. I need to know what's happening and how I can request assistance. Thanks. https://cdn.discordapp.com/attachments/1441506041815634012/1441506042210156635/ytuty55555.PNG?ex=69220a9e&is=6920b91e&hm=0f9c3e805abd3c9f01297b4866c355caa1509c021f4036e2a8137e10c7732d40&

The Botpress chat widget is failing to load for a subset of users, displaying a stall during the initialization phase with no further response. The bot generally functions well for most users, suggesting an environmental or client-side dependency issue rather than a core bot functionality failure. The chat windows opens but no communication starts. It seems that a specific endpoint does not respond. Look at the picture the listen endpoint does not respond. It seems to be user/system specific. The system in which is does not work is: - *Mircosoft Edge 142.0.3595.94 * - Microsoft Defender Antivirus It might also be a firewall related problem. I am still waiting for the used firewall information. You can access the bot here: https://actimento.de/sp-samson-gmbh/ Has anyone encountered similar issues where client-side security software (specifically Microsoft Defender or similar firewall/antivirus programs) prevents the Botpress widget from loading fully? What specific domains or connection types (e.g., WebSockets) might need whitelisting? https://cdn.discordapp.com/attachments/1441423618964848702/1441423619606581461/18E5xEfhiVZFmCJfuaM4e9kgpqXiq8AI3irboD4hmTc-iSwKzTxBHEublbVQrbs0.png?ex=6921bddb&is=69206c5b&hm=bc28cb7fe268768a0f04a6cb1d57dac3ba67ac3e1ad045ec12ee5be43e0c5b28&

Hello community, I am attempting to set up an isolated test for a Human-in-the-Loop (HITL) integration without modifying my Main Workflow. I need a user typing the exact keyword 'hitl' to immediately jump to my secondary workflow,

HITL_Direct_Workflow

. ### 🎯 Objective: Trigger

HITL_Direct_Workflow

via a Global Trigger based on a simple incoming message text ('hitl'). ### ❌ Issue Encountered: The trigger is created, but when typing 'hitl' in the chat, the workflow does not activate (the conversation stays in the Main Flow or terminates). ### 🛠️ Solutions Attempted: 1. Trigger Used:

Custom Trigger (advanced)

(I chose this because

Intent Triggered

is disabled, as shown in the attached image, and I want to avoid using

Webhook Event

if possible). 2. Configuration: * Event Type:

bp/webchat/message/incoming

(Listening to incoming messages). * Condition/Filter Expression:

{{ event.payload.text == 'hitl' }}

* Target Node: Points directly to the

Entry

node of my

HITL_Direct_Workflow

. 3. Validation: The

HITL_Direct_Workflow

is currently grayed out (inactive) because it is not called by the Main Flow, confirming it relies entirely on the Global Trigger for activation. ### ❓ My Question to the Experts: Is there a specific restriction preventing a

Custom Trigger (advanced)

from listening globally to

bp/webchat/message/incoming

when its target workflow is inactive/secondary? Should I use a different event type or wrap the condition differently? Any guidance on how to force the activation of an isolated workflow via a simple keyword filter would be greatly appreciated! Thank you!

Are you having an outage? We use the chat api and though conversations were working fine about 10 minutes ago suddenly the connection isnt working properly.

My company is looking to use a Botpress bot to enhance our Hubspot customer care experience. We were hoping to test the Hubspot integration and see if it fits our UX expectations/needs. Is there a way to trial that while on a free account?

So bascially i have a list of prices based on tire prices which is prefectly fine if you ask the tire sizes that are in the table. However when you ask a size outside from the table, the bot will give some othe values. Do you guys know how to solve this? the knowledge agent clearly gave the feedback "No helpful answers generated by KB"

I have an issue with a new bot created yesterday, and when I go to the configuration it says that the LLM list is loading… but it stays like that forever. https://cdn.discordapp.com/attachments/1441010349447974945/1441010351448522772/image.png?ex=69203cf8&is=691eeb78&hm=2bef91d6dbb893773fcac0feddda86fcb5af590a5039bbc1b15d5693c2e0f2a8&