Our webchat updated to 3.5 without action from us yesterday which is a problem. Our embed link was changed and our bot no longer renders. This would require a push to production from us and this can not happen for another 2 days. 1. Why did it auto update? 2. Can I prevent this in the future? 3. Can it be reverted to 3.4? https://cdn.discordapp.com/attachments/1455268125078720618/1455270003367481528/image.png?ex=69541d4e&is=6952cbce&hm=8690af17a64579a791908c7a5ef0293991200dfe4a27a774339eab2f3ae46013& https://cdn.discordapp.com/attachments/1455268125078720618/1455270004038828032/image.png?ex=69541d4e&is=6952cbce&hm=80a897087ef6a6ecec4ae99614f32d3765e79df30018a667341e3b93f571e5da&

Can Anyone Help Me On How an I Build A Custom Frontend So that it Can Connect To Botpress And Configure Its Variables from there

Hi! I have to different brands within the same Zendesk account, each of them need their unique Bot. Is it possible to connect 2 or more Bots (either from the same workspace or from different workspaces) to the same Sunshine Conversations/Zendesk account using the Sunshine Conversations integration? If so, how do I select which chatbot should respond to each channel on Zendesk? Thanks!!

Hey! I need to send masive WhatsApp campaigns and I wanted to know if this can be done using Botpress. How I would like to do it is sometihng like this: 1. connect mi WABA to Botpress 2. selecting an approved WhatsApp template 3. uploading a csv with the phone numbers and the values of the variables for each campaign 4. send campagin If someone knows if this is possible or if you know a different/better way to do it please let me know. Thanks!

Hi there. I'm using an integration called Google Sheets Public Sync and i have some questions about it: First of all, it said "could not install integration and yet i have in my installed ones. I was wondering if that's something that i'm getting by mistake... Now, in the integration's info tab says that i need to paste the Kb ID in order to sync both things but i don't see where can i paste that because there's no placeholder for that information to be pasted. If someone knows, please! Thanks so much!! https://cdn.discordapp.com/attachments/1454903670272561255/1454903671698751629/Screen_Shot_2025-12-28_at_7.12.58_PM.png?ex=6952c822&is=695176a2&hm=41c17b5f6e72120ddae8ebd68b6de6c8df0cf66121f2a6fc069017ee14f3c9d8& https://cdn.discordapp.com/attachments/1454903670272561255/1454903672487149782/Screen_Shot_2025-12-28_at_7.20.39_PM.png?ex=6952c822&is=695176a2&hm=61248acf5f80a466ec3841824dcb672d06a9d83f2d37bc0b715b6c14c38ff9a9&

Hey there, I'm running a web development agency and I'm needing to add a Chatbot building service to my current packages. I'm a bit confused on how the pricing model works, what exactly is AI spend? Is there a limit on how many bots I can have? Is there a limit on how many messages & API calls I can have my bot make similar to Voiceflow actions? Any help will be highly appreciated!

I Cant Fetch For Post Requests From My N8N WebHook URL For Workflow, Improvement In N8N Integration Or An HTTP Rq Node would help

I have a question I'm trying to use a trigger so that when a Trello card is moved to a specific column, the bot sends a message from Telegram that the card has been moved, but it's not reacting. I don't know what I'm doing wrong. https://cdn.discordapp.com/attachments/1454549371835121684/1454549372082589798/IMG-20251227-WA0004.jpg?ex=69517e2a&is=69502caa&hm=3f7a6cbe71adacf2306f74a2a3b151ed43ef9fbdebc7621396d9726650c8676c&

Hi, I’m having an issue with my bot. The bot works correctly in the Botpress emulator, but when I test it in the Web Chat, it freezes after clicking an option. The user message shows as “Delivered” but the bot does not continue. In the Events inspector, I see multiple

message_created

events failing with error 502: [Internal] Request failed with status code 502. This happens consistently in web chat but not in the emulator. What I already tried: - Republishing the bot - Checking AI Transitions - Verifying variables and flows - Confirming the bot is active Could this be an internal Botpress issue or a web chat runtime problem? Thanks in advance.

Guy, I'm using the Capture Information card to capture the phone number Problem I faced: 1. The phone number card does not recognise if I type 0123456789 without the country code. It used to recognise, so I don't know since when it changed 2. Since I need the format to be right, I write it on the card. But it changed the sentence. The Personality Agent was disabled, so it should follow what I've written, but it did not. https://cdn.discordapp.com/attachments/1454062931321950391/1454062932768854078/Screenshot_2025-12-26_at_18.41.16.png?ex=694fb922&is=694e67a2&hm=b70b62d7feae7ea1c23384edb4d6d5ed8001ba575c92729c11e3360f3ede0641& https://cdn.discordapp.com/attachments/1454062931321950391/1454062934589313267/Screenshot_2025-12-26_at_18.39.40.png?ex=694fb922&is=694e67a2&hm=d0eb4c147d27b36f9ca3a06f261e457e377c312f84bc887388b04d45a159f6f3& https://cdn.discordapp.com/attachments/1454062931321950391/1454062943535628362/Screenshot_2025-12-26_at_18.39.57.png?ex=694fb924&is=694e67a4&hm=2e9cf5fb49474ffc558bde15a7ee26f4527bf3d41f5d0c94a691648ffe3240db&

Is there any document to read to understand more about the Cognitive V2?

I’m working on a Botpress Cloud bot that uses the Messenger + Instagram integration. My goal is to ensure the bot responds ONLY to Direct Messages (DMs) and completely ignores: • post comments • comment replies • public interactions To avoid impacting my live production bot, I duplicated the bot and enabled Messenger / Facebook integration only on the duplicate for testing. What I Tried: I added this logic inside the Before Incoming Hook to allow only DMs and ignore comments: /** Only allow Direct Messages on Messenger & Instagram */ const isMessenger = event.channel === 'messenger' const isInstagram = event.channel === 'instagram' // Conversation id exists only in DMs const hasConversationId = !!event?.tags?.conversation?.["messenger:id"] || !!event?.tags?.conversation?.["instagram:id"] // Comment / post replies have postId const isFromComment = !!event?.tags?.message?.["messenger:postId"] || !!event?.tags?.message?.["instagram:postId"] // Final DM check const isDirectMessage = (isMessenger || isInstagram) && hasConversationId && !isFromComment // Ignore everything that is NOT a DM if (!isDirectMessage) { console.info('Ignoring non-DM event') return } console.info('Processing DM event') Additional Issue — Testing on Duplicate Bot (502 Error) When I install the Messenger / Facebook / Instagram integration on the duplicated bot and try to configure and test it in Playground, I receive this error: Registration Failed — Request failed with a status code 502 Even after installation completes: • no Messenger or Instagram users appear in Conversations • only Webchat users are created • no DM messages are logged I am intentionally testing on a duplicate bot so that I can safely test without affecting my live bot. My Questions 1. Is duplicating a bot for Messenger / Instagram integration testing the correct approach — or can it cause webhook conflicts with the live bot? 2. Why might I be getting the 502 registration failed error during configuration?

Hey Botpress community, I noticed in the changelog of Botpress that you can now automatically reply to comments on Instagram and Facebook. But when I set up those channels, I couldn't find any set up for that and zero info in the documentation. Does anyone know how to set this up? Kind Regards, Joren

Hi all, the bot was working fine when the chat interface was set to toggle, but now it is embedded to the website its off-centering the text. I can't figure out how to centre it, or how to change the text to white to hide both texts since stylesheets don't seem to work anymore. https://cdn.discordapp.com/attachments/1453387596095950880/1453387596872028281/image.png?ex=694d442d&is=694bf2ad&hm=5c63cb71f97f90b8a2d4a511ab2db62b0992188f63d135bfb11eafa78a0f843d&

Hi, I added all the integration variables to the Hubspot HITL integration from Plus and I do not see any cards added. What do I need to do to get this to work? https://cdn.discordapp.com/attachments/1453090580484591616/1453090580778455151/image.png?ex=694c2f8f&is=694ade0f&hm=fb0325f8e05e3ff40230e8807dd06e538262aca4767bec68af172b5a23da5982&

Hi everyone, I'm working on a Zendesk integration and I need some help structuring the HITL (Human In The Loop) handoff. Current Workflow: Before reaching the Start HITL card, I ask the user for their Name and Email. I have these stored as variables in my bot. My Questions: Variable Passing: How can I correctly pass these variables into the Start HITL card so that when the ticket is created in Zendesk, it automatically populates the user's name and email in the ticket details? I want to ensure the agent can identify the user immediately. Cross-Channel Identification: I need to ensure that if a customer starts a conversation from a different channel (e.g., WhatsApp vs. Webchat), Zendesk recognizes them by their email. If the email matches an existing record, I want the ticket to be associated with that same user instead of creating a duplicate contact.

Whenever i try to integrate my facebook/messenger i cant see any login pop up page. Only says " Authorization Successful"... How to solve this problem? https://cdn.discordapp.com/attachments/1453061557410988194/1453061557796733122/IMG_20251223_222552.jpg?ex=694c1487&is=694ac307&hm=cfd5d8729f319556b16ad204b771c0d6ee4e9199ddfcdaaa32bbca6a67ab1082&

Setup Details Bot is successfully published to: Webchat ✅ (working) Messenger ✅ Instagram ✅ (shows “never invoked”) Instagram account is a Business account linked to a Facebook Page. Facebook App is configured with: Instagram Graph API Messenger permissions Webhook registered and verified Botpress Integration-IG app is active in Meta’s Accounts Center. All required permissions are granted. “Access your business message information” is toggled ON. App was reauthorized and verified. 🧪 Troubleshooting Steps Taken Reauthorized Botpress Integration-IG via Meta Accounts Center. Uninstalled and reinstalled Instagram channel in Botpress Studio. Verified webhook and app permissions. Sent test DMs from other Instagram accounts — no logs or events appear in Botpress. https://cdn.discordapp.com/attachments/1452969496565387275/1452969496989007893/Screenshot_2025-12-23_115926.png?ex=694bbeca&is=694a6d4a&hm=b4ff3c7a683dc8d337c1ae7519b4c8d8620ce76e9c06de13ce5f9c6611a579c7& https://cdn.discordapp.com/attachments/1452969496565387275/1452969497769017398/Screenshot_2025-12-23_121207.png?ex=694bbecb&is=694a6d4b&hm=62ff49530ce077aa8ebf5624cecaa9db7e4f56ac3b61b7de5cbac5f8fbb6d940& https://cdn.discordapp.com/attachments/1452969496565387275/1452969498251497544/Screenshot_2025-12-23_121728.png?ex=694bbecb&is=694a6d4b&hm=f41b9ada1055e6879114c41621b4140f45937379389de21617cf895e2ab53ed8&

Hi, For example i have uploads nods steps with precise execute card codes to trigger if the user upload something the thing is, i have some automnous nodes in my workflow which can decide to ask user tu upload files but nohting happens after cause the automnous node doesnt know what to do with the file, so I wonder if i can ask him to send the user to a precise nod (by giving the name of the nod for exmaple) to resolve this issue ?

Hi @loud-crowd-60573, I have recorded my issues in this Loom video https://www.loom.com/share/9ada26d960a5473e8733e40a90c9e32f Report ID: report_01KD4Y2R810KG5MJXP1FZE45QF

is there any issue with Studio today? many times I tried creating some nodes & cards and it keep shown blank. browser using Brave, on Chrome currently works again. Brave Browser - Studio Still Blank ⛔️ Chrome Browser - Studio Works Again ✅ --- ⭐️ Additional Question: and regarding cookies, I forgot to screenshot, there's like 20 cookies for studios. is it common or do I suddenly put some plugin there? 🔄 Update (After 1 Hour) : back again try brave, when open studio again, exact same as screenshot that I attach. it blank on workflow canvas. but chrome works well. (on brave all shield turn off ) https://cdn.discordapp.com/attachments/1452890222562902129/1452890223121006653/Screenshot_2025-12-23_at_10.59.28.png?ex=694b74f6&is=694a2376&hm=f604e59dac0a198f8822f8b649bcfcb9ebfdcbd652eb7c51e47f3c4709f35f3e&

Hello. After the latest update, a workflow that was previously working stopped behaving correctly. I was writing conversation/workflow variables directly from an Autonomous Node after capturing user input. Now, even with Allow write access enabled for all variables, the data is not being persisted. Repro steps: In an Autonomous Node, I set {{workflow.example}} = "working" as the first line. I run the bot and send any message (e.g. “Hello”). The variable remains empty. This used to work before the update. Is writing variables from Autonomous Nodes still supported, or has this behavior changed? https://cdn.discordapp.com/attachments/1452709599424807078/1452709599755898991/image.png?ex=694accbe&is=69497b3e&hm=35d0768dfd5eea2b2938112e5f4345bc505b948a63a456684a5e037d2e4a4d77& https://cdn.discordapp.com/attachments/1452709599424807078/1452709600074797219/image.png?ex=694accbe&is=69497b3e&hm=d7b7a3a44d93da301b5dfdedd890ff64df411a9ef7eb46f7520861c1ed2b5202& https://cdn.discordapp.com/attachments/1452709599424807078/1452709600402079936/image.png?ex=694accbe&is=69497b3e&hm=65d9b547cbe8b77a87e5914d2df6be7e5beffb52d7efe7d12d7a4de50fe1b174& https://cdn.discordapp.com/attachments/1452709599424807078/1452709600791888113/image.png?ex=694accbe&is=69497b3e&hm=d451040782e7cbe05dfba2f913698bd1401c4b45c61489d482ee3e09613554b8& https://cdn.discordapp.com/attachments/1452709599424807078/1452709601131761715/image.png?ex=694accbe&is=69497b3e&hm=539042118987b15dd0f30eb74b112ca5db81f634917a25e897ceca3835423f15&

Hi everyone, I'm trying to implement a two-stage timeout flow (Timeout 1 -> Nudge -> Timeout 2 -> End Conversation) using the default Timeout Workflow. My Setup: 1. Entry Condition: I check conversation.nudgeSent. 2. False Path (Nudge): Sets nudgeSent = true, sends a message, and ends the flow (expecting the bot to return to idle and wait again). 3. True Path (Close): Sends a closing message and uses the "End Conversation" action. The Problem: The first timeout works perfectly (Nudge sends). However, the second timeout never triggers. The bot just stays silent indefinitely after the Nudge. I've attached the Screenshot of my Timeout workflow. https://cdn.discordapp.com/attachments/1452658178784366622/1452658179145203755/image.png?ex=694a9cda&is=69494b5a&hm=b39991c6313ee219f4c1a75f760e389688f7d98a3d786a9610112845e7679956&

Hi all, Merry Christmas - quick question about Studio Cloud log suppression (no functional issues). When using custom webchat events (e.g. file uploads from a custom UI), Studio Cloud logs consistently include lines like:

Unknown message of type "webchat:trigger" on channel "unknown"

followed by a long machine-generated JSON payload (which is fine for the engine, but noisy for human log review). Everything functions correctly downstream (raw Capture, no cognitive extraction), so I understand this is expected engine behavior. My question is purely about suppression: – Is there any supported way in Studio Cloud to suppress, downgrade, or filter this log output? Related: the built-in

conversation-insights hook

runs after every outgoing message and produces additional lifecycle log entries. Again, I know this is expected - just checking whether this is configurable or suppressible at all in Cloud. Thanks.

I'm using Gemini 2.5 Flash and just now it started throwign errors on every LLMz execution, what might be the problem ? I tried changing it to ChatGPT 4 mini and still same problem. An error occurred on hook (origin: Improvement 1.0.2) after_llmz_execution "track_iterations": Error: data/iterations/0/iteration/status must be equal to one of the allowed values, data/iterations/0/iteration must be null, data/iterations/0/iteration must match a schema in anyOf Transpiled Code: 003 async function __ROOT__() { 004 var __defProp = Object.defineProperty; 005 var __name = (target, value) => __defProp(target, "name", { 006 value, 007 configurable: true 008 }); 009 async function __ROOT__() { > 010 await actions["agi/improvement"].trackIterations({ ^^^^^^^^^^ 011 iterations: execution.iterations.map(iteration => ({ 012 uri:

workflow://${execution.location?.workflowId}/${execution.location?.nodeId}

, 013 conversationId: event.conversationId, 014 executionId: execution.context.id, 015 iterationId: iteration.id, 016 eventId: event.messageId ?? event.id, 017 userId: event.userId, 018 iteration: { 019 code: iteration.code ?? "", 020 ended_ts: iteration.ended_ts, 021 started_ts: iteration.started_ts, 022 messages: iteration.messages, 023 model: iteration.llm.model, 024 mutations: iteration.mutations, 025 status: iteration.status 026 } 027 })) 028 }); 029 ; 030 } 031 __name(__ROOT__, "__ROOT__"); 032 ; > 033 return await __ROOT__(); ^^^^^^^^^^ 034 ; > 035 }; return await __ROOT__(); ^^^^^^^^^^ {"scope":"bot-hook","hookType":"after_llmz_execution","hookFile":"track_iterations"}

Hi All, We created a whatsapp bot to use in an EXISTİNG phone number. During authentication, Meta shows such an error : This phone number is already registered in a whatsapp account. To use this number, please disconnect this phone number from the existing business account. Is there anyone who already created a bot inside an existing phone number? It would be perfect to see comments from old cases.

Hi everyone 👋 I’m building a WhatsApp chatbot with Botpress and would like to ask: How can I create a “Send Location” button like in the screenshot, so that when users tap it, WhatsApp automatically shares their current location (GPS)? - Is this done directly in Botpress Flow/Node, or - Does it require sending a WhatsApp interactive / location request message via provider API? Any guidance or docs would be greatly appreciated 🙏 https://cdn.discordapp.com/attachments/1452561578372108390/1452561578606985402/2025-12-22_14h02_52.jpg?ex=694a42e3&is=6948f163&hm=d2062fecaa3d84f761d037e1881cf86511c6ed8b3b377c5b28d2f5565c780109&

Hi Botpress community 👋 I’m building a B2B2C chatbot and need to call my backend API to fetch dynamic data (nearest locations by text address). I’d like to ask very specifically: 1. Where exactly do we call an external API in Botpress UI? - Is it via Actions? - Or directly inside a Flow node? 2. Recommended flow - Get user input address, landmark in text form (ex: customer ask storage near Eifel Tower -> Chatbot scan the data and suggest the nearest storage point) - Send it to backend API - Receive JSON response - Return results to the user Any step-by-step guidance or doc link would be really helpful. Thanks 🙏

hi, Sometimes the autosave doesnt save, so the save changes button appears I have to spam the button, and click in a non uniform way. like morse code for it to actually save anything 1 click !== save. and sometimes it doesnt even after a while of clicking it. https://cdn.discordapp.com/attachments/1452328650480291933/1452328767329669171/Screenshot_2025-12-21_at_15.53.48.png?ex=69496a11&is=69481891&hm=285a1dc2a09cfe54109a68da31d337fd3777af473462ddceafe40e012810e761&