I developed a bot to answer questions regarding certain specific surgical topics. I gave the bot specific instructions to only provide information on these specific surgical topics that it has in its knowledge base and let the user know that it can only assist on these topics. It works as intended via the web chat integration. But, when I integrated it with Facebook and Instagram it goes off topic when the user asks questions on an unrelated topic or starts an unrelated discussion. What do I need to do to ensure this does not happen? I can’t figure out what to do.

How to delete deployment .json in Files ? https://cdn.discordapp.com/attachments/1447711116196315221/1447711117072666776/image.png?ex=69389d8b&is=69374c0b&hm=cc9896183b6016f5eb66d647f9063b1a61092d94d12b6657bc48b2f38b57508b&

Hi there, I just launched my first bot on a Wordpress site following the correct instructions. However anytime someone is visiting the page an empty conversation is started. Anyone had this before or know how to fix this? Let me know what you need from me so the issue gets more clear. Thanks in advance!

Hello. It looks like your Zendesk integration for live chat (HITL) always uses the userId thats passed in for the external ID field. The user id in botpress doesn't really mean something to us and we want to be able to override that. It doesn't seem possible at first glance. Any advice?

Hi, my workspace has no Channels section in the left sidebar, so I cannot access the Webchat channel or the Allowed Origins settings. Because of that, my webchat does not render on my Shopify domain. Could you please enable Channels for my workspace?

Does the conversation appear in the HITL section?

Hey everyone, I'm working on a Botpress flow where I have a few actions that require some noticeable processing time (e.g., calling an external API, running a complex calculation, or doing some data retrieval). Currently, these actions execute sequentially within the flow, meaning the user has to wait for the processing to complete before they see the next response or input prompt. To improve the user experience and make the bot feel much faster, I'm looking for a way to execute these time-consuming actions in parallel or asynchronously while the user is actively talking in the chat (or seeing a "typing..." indicator). Essentially, I want the processing to happen in the background so that the result is ready just when I need it for the next step, thereby minimizing the wait time for the user. Does anyone have experience or solutions for implementing parallel/asynchronous actions within a Botpress flow? Are there any built-in features or specific action types that support non-blocking execution? Have you used an external tool (like a simple queue) to offload the heavy lifting and then fetch the result later in the conversation? Any pointers, code snippets, or best practices would be hugely appreciated! Thanks in advance! 🙏

see title, thanks

I want, in a side workflow, to get my Slack bot to send a message to a different channel (it's a monitoring message). The bot doesn't do that. If the flow you see there's a "Start Channel Conversation", a text card immediately below, and one in the next node. Message A and Message B never make it to the channel (even though Slack scopes are available), and chaning the channel name from #channel to channel to CHANNEL_ID doesn't bring any changes (actually: if I use channel id, it says channel does not exist (which it does) and posts the messages A and B to where the main conversation is happening). So how to do this right? https://cdn.discordapp.com/attachments/1447586036762017852/1447586037021933568/CleanShot_2025-12-08_at_14.46.28.png?ex=6938290e&is=6936d78e&hm=53ae08126794a264118771d151d33a855fb223405dd014d0298bc0d6ecdb6545&

Hi, The Usage page shows that I’ve used 100% of my 1K Table Rows, but all tables in both bots in this workspace are completely empty (every table view shows “No rows found”). I’ve: Deleted all rows from every table in both bots. Confirmed that there is only one page of results and no hidden rows. Waited and refreshed the Workspace → Usage page, but the table-row meter is still stuck at 100%. Could you please check this workspace and recalculate or reset the Table Rows usage? At the moment, the quota warning is blocking my ability to continue testing without upgrading, even though there is no table data stored. My workspace ID is wkspace_01JN17JKV2WBAT6D3ZM1E19E0Z Thank you! https://cdn.discordapp.com/attachments/1447584339822117047/1447584340493078689/Screenshot_2025-12-08_at_1.38.34_PM.png?ex=69382779&is=6936d5f9&hm=3d572c7cbd2310b6ebdef630ccf1570ba684cc58ad2df5d4561d909a98e912f3& https://cdn.discordapp.com/attachments/1447584339822117047/1447584341071757373/Screenshot_2025-12-08_at_1.38.54_PM.png?ex=69382779&is=6936d5f9&hm=77902f01dbfa4a62e5e81b8a1216d62d37e3250a1d47d66f039b53a1ffbd1a39& https://cdn.discordapp.com/attachments/1447584339822117047/1447584341407563817/Screenshot_2025-12-08_at_1.39.43_PM.png?ex=69382779&is=6936d5f9&hm=fe01ecd222585472bc162993d851bf6fb3c9223e2f9cb05d10c4f9fc2808066f& https://cdn.discordapp.com/attachments/1447584339822117047/1447584341759889570/Screenshot_2025-12-08_at_1.40.01_PM.png?ex=69382779&is=6936d5f9&hm=b5db644cdd11e7d6b7c27abe2539588fb3de12cfefe1217404c23b907370be5b&

Hi, I'm trying to extract email with capture card EmailAddress, and very often it happens to fail extraction and does not set a value to variable. I have backup if email is empty to ask again but i would like this not to happen so often. I'm sending screenshots of this. https://cdn.discordapp.com/attachments/1447510845343924285/1447510845696507944/image.png?ex=6937e307&is=69369187&hm=47fff7eb11ac9f9489a6d20a5e85c907d9b4e1591e2832a5ae428a3b8424c1a0& https://cdn.discordapp.com/attachments/1447510845343924285/1447510846291841024/image.png?ex=6937e307&is=69369187&hm=67a0515d8dcd56154f3a47852ee9fffad06ac23c029a40b69cbf7bbe2cc089bd& https://cdn.discordapp.com/attachments/1447510845343924285/1447510846887559198/image.png?ex=6937e307&is=69369187&hm=35f8bb65683b09375bc96e737fc5606fece9dbadbbdb5fd24c23ea7d93d2155e& https://cdn.discordapp.com/attachments/1447510845343924285/1447510847244210187/image.png?ex=6937e307&is=69369187&hm=b253582d50d4447b9e6d9ba9a396978bfee067752309c9ddcff2ffa12b3e5718&

Hello, has anyone managed to connect ChatWoot in HITL? I can’t manage to do it.

do u have the same problem ? it stops in this status https://cdn.discordapp.com/attachments/1447264003951952133/1447264004123787264/image.png?ex=6936fd23&is=6935aba3&hm=319bafac7851326ebe4effaf550418cc337bc6d081b742fcc23492860566561a&

Hello Botpress Support Team, I am encountering a UI rendering issue in the chat interface where message bubbles are overlapping, making the text unreadable. Issue Description: When the bot presents a question with a "Single Choice" (Dropdown) node, the following errors occur: The question message (e.g., Q2/5) appears to be duplicated. The subsequent message bubble overlaps directly on top of the previous message's dropdown options. As a result, the text is jumbled and the user cannot read the options clearly. Steps to Reproduce: Trigger a flow that includes a Single Choice node with a dropdown list. The issue occurs when the options are displayed. Attached Evidence: Please see the attached screenshot. The text "Q2/5" is duplicated, and the options (like "フリルやリボン...") are obscured by the overlapping bubble. Please let me know if you need any further information. Best regards, https://cdn.discordapp.com/attachments/1447183193815126037/1447183194263650467/image.png?ex=6936b1e0&is=69356060&hm=ac8eb6f636192d693000e3ad4133544fc69868d3ed7aff0dcb348480147f1447&

For a long time we’ve had an issue where our Botpress agent keeps generating links that do not exist / are not in our system, even though we have very strict instructions. High-level instructions include e.g.: Only use URLs from the Knowledge Base – never invent links. Always show full clickable URLs (no buttons, quick replies, or code blocks). Do not show source citations. Policy Agent instructions include e.g.: Answer only from the Knowledge Base. Never invent links, menus, features, or functions. Only use URLs from the Knowledge Base. NEVER create links that don’t start with our allowed URL patterns (e.g. [OUR WHITELISTED LINKS HERE]). Problem: The bot still invents links and gives wrong navigation advice, which makes it unusable. How can we reliably enforce that the bot never generates links outside our allowed URL patterns? Example conversations: conv_01KBM9S8DDKNVA3R3TYKR4VV2N conv_01KBKZNCK245N3WFD45EFMWCAE

Since a recent update, the Conversations page now shows a new conversation every time a page with the Botpress widget loads — even if the user never clicks the chatbot icon. Previously, a conversation was only created after the user opened the chatbot. How can I configure Botpress so that: - conversations are only created when the user actually starts interacting, and - the list doesn’t get flooded with users who only loaded the page but never wrote anything? (I’ve attached a screenshot showing the issue.) https://cdn.discordapp.com/attachments/1446734553623302247/1446734553942065266/image.png?ex=6935100c&is=6933be8c&hm=171f65c6ac46e8aa2a623819b73660738c3e34a655d6df59753416fb3e296848&

I am seeing random conversations and can't have access to anyone in the support team https://cdn.discordapp.com/attachments/1446555962856050962/1446555963334066186/image.png?ex=693469b9&is=69331839&hm=c06103652143d9737c2f62fe5829c304e6aa23a0e389bf386f7cdff12c43497b&

I’m trying to change the built-in system texts in the Botpress Webchat (v0.3.x), like “Today”, “Delivered”, and the restart dialog (“Create New Conversation”). These seem to be inside the Shadow DOM. Is there any official way to change the language for these texts, or are CSS/JS overrides the only option right now? https://cdn.discordapp.com/attachments/1446273514540630097/1446273515388014713/sir.PNG?ex=693362ac&is=6932112c&hm=18cf4b20daacc63c42471665b1d74a1e5eff79641137e2b62bf058292ea92d1c& https://cdn.discordapp.com/attachments/1446273514540630097/1446273516612747407/sir1.PNG?ex=693362ac&is=6932112c&hm=27f591dcc2e28d643fb1f102226240bfcc1fc4c6b09c1f34ee6c8f5edb28b844& https://cdn.discordapp.com/attachments/1446273514540630097/1446273517187236133/sir2.PNG?ex=693362ac&is=6932112c&hm=53a4983116825f9d4316d6dbe841322ef98db3c9aaa9fbab42a03f61fcd8718c&

Hello it's a simple question. I'm trying to build a WhatsApp Chat bot but I can't seem to find a card that allows my bot to read from the PDF document I uploaded. Here's the PDF document I uploaded that I want the bot to reference whenever someone asks a question: See screenshot attached You can also see a screenshot of my workflow when I'm trying to add the card for query knowledge base but it's not in the menu under 'Agents': See screenshot attached Please help! https://cdn.discordapp.com/attachments/1446197650327339048/1446197650822271037/IMG-20251204-WA0000.jpg?ex=69331c05&is=6931ca85&hm=77d59e6af4a75d3d4ddc727eeb41b224d96b0134b3482f7f2ea8a8bb3ada7791& https://cdn.discordapp.com/attachments/1446197650327339048/1446197651254280314/IMG-20251204-WA0001.jpg?ex=69331c05&is=6931ca85&hm=075bc2845c0969ecede749c9519630e0f45f59a30555e1be202c60966818beea&

HELLO! I miss having a single choice with greater control. I've tried using CSS to emulate a menu, that is, taking the links generated by a single choice and styling them so that they are a flex in a column with a similar width, and it works and looks great. I have a sample photo there. However, I lose all of this when it becomes a Select, since there are several options and some have more characters than others. Is there any way to prevent it from becoming a Select? Any way to avoid it and let them remain “buttons” since with CSS I can style them as I like, but when forced into a Select I can no longer control them, just the selects width 😉 https://cdn.discordapp.com/attachments/1446144571259097210/1446144571833585745/botpress_menu.png?ex=6932ea95&is=69319915&hm=fedb5b28ccfc9cfe95ee1dbbaa196af474b15531e861186400b7929faf0ecf1f& https://cdn.discordapp.com/attachments/1446144571259097210/1446144572315926688/botpress_menu2.png?ex=6932ea96&is=69319916&hm=04573b37ade045c39b14b053e80d044854373f77c2bd0f5bd235da429d411179&

Hi guys, I noticed the unsaved changes, up till today clicking it (although, sometimes a little spam click is needed) was working, however I am trying to click save and its not going away even spamming it no longer works. Just to let you know. https://cdn.discordapp.com/attachments/1446088751028895744/1446088751234158673/Screenshot_2025-12-04_at_10.37.33.png?ex=6932b699&is=69316519&hm=5f15578ee01a9a2195a52399a45ad198d77206d2b99920991116a96fd2bcc3d1&

Hi, the botpress studio is not loading after I've pressed 'Edit studio'. I have turned of adblockers, cleared cookies and site data, but it still won't load. Do you know how to fix this? Does is have something to do with my account? https://cdn.discordapp.com/attachments/1446085583557496882/1446085584262135910/Schermafbeelding_2025-12-04_112452.png?ex=6932b3a6&is=69316226&hm=693454946fb8be5d186b11055716bc4aea91bc3e349af1c77eb9a57e7bb4bd3c&

any idea what is this about? is there something i should do? Identifier "message_count" should be alphanumeric, start with a lowercase letter, and be between 2 and 100 characters in length

Will botpress chatbot can't be used with whatsapp api / bot anymore? https://cdn.discordapp.com/attachments/1446068886326743163/1446068886935179325/image.png?ex=6932a419&is=69315299&hm=dd825a16d8dc76bc06e310a10bba3ec4012b7dae752b74a85d02f3d79f754997&

I asked Botpress AI assistant, Chatgpt, they say there should be a "Create Agent" button, but I don't see it. (https://ibb.co/nssqvfVY), note: I am testing the idea of creating tests related to some field related to psychology. I want the agent to take the user input and give me only specific words from what the user text (parse the user normal answers and extract words I am interested in)(then I will tell the user results based on their choices on the test (there should be an Agent feature to tell it the instructions of how to parse, extract the answers and give me certain returned data)

Hello, I would like to translate the message "Delivered" using CSS code that hides this "Delivered" message and replaces it with another one, for example "Délivré". I did the same thing to change the message "Today" to "Aujourd'hui", and I’m including the code below.

/* 1) Ciblage du <p> système et masquage de son texte */
div.bpMessageContainer > p.bpMessageBlocksTextText {
  visibility: hidden !important;
  position: relative !important;
}

/* 2) Injection du contenu “Aujourd’hui” à la place */
div.bpMessageContainer > p.bpMessageBlocksTextText::before {
  content: "Aujourd'hui" !important;
  visibility: visible !important;
  position: absolute !important;
  top: 0;
  left: 0;
  white-space: nowrap;
}

https://cdn.discordapp.com/attachments/1445797190852149301/1445797191070384270/image.png?ex=6931a70f&is=6930558f&hm=1be12e4be581fed99afa700a6a2266dc848b1b4796b7037f096e818513a92c5d&

Hello, I have a prompt for an automnous node which works pretty well in terms of understanding what the user wants and brings him back to my script, the only problem I have is when the node asks him to upload sth which is correct since there is an upload step in my flow, he dont bring the user on the node of uploading the file so the analysis which is done just after the upload is never triggered. My question is : can i ask explecitely automnous nodes to bring back user to a specific node if he manages to bring him back to the upload ?

Hi everyone, I’m working on an integration to connect Botpress to my PostgreSQL database over SSL. Right now, ssl=require works fine, but when I try ssl=verify-ca, I get the error: self-signed certificate in certificate chain I believe the usual way to fix this is to upload a .pem certificate file in Node and read it via the file system. However, it seems like Botpress doesn’t support accessing the file system directly. Am I correct in this assumption? If so, is there any workaround to get ssl=verify-ca working with Botpress? Thanks in advance for any advice!

My google calendar integration isn't connecting to my calendar but instead it just displays an error message. I've tried both the OAuth and the Default manual integration. With the OAuth I get a "Google blocked this insecure app" message and with the default I get a "Failed to fetch calendar summary" message. What should I do? https://cdn.discordapp.com/attachments/1445473575225135265/1445473575451758763/Screenshot_2025-12-02_at_20.49.27.jpg?ex=693079ab&is=692f282b&hm=975840abea639bdfcbfa61aca0722334da7a28f7de8b215f27c1ee8aa7e9354e& https://cdn.discordapp.com/attachments/1445473575225135265/1445473576743342132/Screenshot_2025-12-02_at_20.53.17.jpg?ex=693079ac&is=692f282c&hm=13cce84d0aaeb07e6af37524ea0a8e7253ebf920e60df8bec426c9ced373de49&

Hi all — I’m trying to reliably send a full conversation transcript + summary from Botpress to Make.com, even when a user abandons the chat. Currently have summary Agent enabled and storing conversation.SummaryAgent.summary and conversation.SummaryAgent.transcript Is there any supported or recommended way in Botpress to detect inactivity / abandonment (e.g. X minutes with no user messages), or run logic when a conversation effectively ends, without manually wiring execute cards after every user message? If not, is handling inactivity externally (e.g. Make.com with a delay + datastore) the intended pattern? Thanks in advance.