My analytics are consistently inaccurate, and i notice they jump around alot as well. for example, today (8Nov) i see my 7 Nov messages stats suddenly become 138 when yesterday it was 374. Is it a timezone issue or bug? https://cdn.discordapp.com/attachments/1436540287575920834/1436540288444399667/image.png?ex=690ff9e6&is=690ea866&hm=9443aa17bdfd42f9c39822fe0818983a2e141b3d577dd13f0a55d6ed281630d9& https://cdn.discordapp.com/attachments/1436540287575920834/1436540288997916883/image.png?ex=690ff9e6&is=690ea866&hm=bdd7c6e46cb6701f81f50db68819bbe34c1a42dd55921782d1cf5bb213025ee5&

What should I do if Telegram doesn't show the standard node with the card? This node is the first one, followed by the standard node with the multiple-choice card. Telegram immediately shows the second node with the choice... https://cdn.discordapp.com/attachments/1436436260611817503/1436436950922821674/F9DE0DFA-9971-4C3A-B702-BAE7030F3DBD.png?ex=690f99a8&is=690e4828&hm=fe1d248914b2ca5f4a5c4aa216dac19b5f3c91b716df0b24b54b5872c83a4ab0&

Hi everyone, I just received a notification saying that my workspace has reached the Always Alive limit. I wanted to check because I do have Always Alive enabled, I only have one bot, and my usage is still below the 5,000-message limit included in my plan. Is this a known issue or is there anything I should adjust on my side?

Please tell me how to configure the standalone node so that it consistently displays a carousel. It displays a list in a conversation; when you ask it to display a carousel, as the prompt specifies, it displays a carousel, but with less data. It's the same with buttons: until you ask for buttons, it doesn't display them (and the prompt specifies buttons).

Hello, did anyone already work with the Brevo HITL Integration? https://www.botpress.com/de/integrations/plus-brevo-hitl I set upeverything, like the documentation said, that part worked easily. Now I was trying to use the different cards inside my bot, but the only one I can find is the Trigger. If I use the standard node, there are no cards available vom BrevoHITL. Did anyone already work with BrevoHITL & knows how to implement it? Thank you in advance https://cdn.discordapp.com/attachments/1436316359498793030/1436316806590500874/brevo2.png?ex=690f29c4&is=690dd844&hm=c5f1b39e9ee28f08fd88d924cc0483d4fd4481df399eb562fe683f60e54543d8& https://cdn.discordapp.com/attachments/1436316359498793030/1436316807228030986/brevo1.png?ex=690f29c4&is=690dd844&hm=75010733d6627e1f0541a6c4c1dc4f3c9e681932af1ab577882c609792a04d19&

Hi Team, I’m experiencing an issue with one of my bots. The flow isn’t responding, and no error flow is being triggered. From the logs, I can see that the bot enters a hook, but it doesn’t proceed to the start flow. I have an integration with whatsapp and I also can see the message in the logs after that nothing. I'm attaching a image of the logs https://cdn.discordapp.com/attachments/1436158151773917335/1436158152323239997/Screenshot_2025-11-06_at_4.59.14_PM.png?ex=690e9602&is=690d4482&hm=daf2d382dc4ed2d8e9ee10bff8793b5c80789d2eb5838c97f74530d204ec6d80&

This morning I'm seeing a bunch of errors related to timeouts on execution cards for custom events - not the same custom event each time. This has worked reliably for more than 6 months - and now suddenly it's causing my system which is now in production to fail . No changes were made to the payload or otherwise. Top Issues coming up (all interelated to this issue) - Error thrown in Execute Code Card -Execution timed out -Card took too long to execute https://cdn.discordapp.com/attachments/1436101067535552612/1436101067875028993/screencapture-app-botpress-cloud-workspaces-7ad56e5c-bceb-4b07-880a-308fa7f791a3-bots-4d45c718-3645-471b-ab42-54f2db1e8880-issues-iss-01K9DETEPCER59CH18HYGPECHJ-2025-11-06-13_00_14.png?ex=690e60d8&is=690d0f58&hm=c76e01b929647bf9e111d77aa21e4887af1763edf86239c9c69c74f160616f51& https://cdn.discordapp.com/attachments/1436101067535552612/1436101068638650449/screencapture-app-botpress-cloud-workspaces-7ad56e5c-bceb-4b07-880a-308fa7f791a3-bots-4d45c718-3645-471b-ab42-54f2db1e8880-issues-iss-01K9DEWTXG3H9337YVJ9DP5NW3-2025-11-06-13_00_49.png?ex=690e60d8&is=690d0f58&hm=2bb9e7c5c82adcb8b020b3d009436dd12e5c68f40063c09d03310d5c949c751b& https://cdn.discordapp.com/attachments/1436101067535552612/1436101069179719831/screencapture-app-botpress-cloud-workspaces-7ad56e5c-bceb-4b07-880a-308fa7f791a3-bots-4d45c718-3645-471b-ab42-54f2db1e8880-issues-iss-01K9DEWV0WHADWWS7E7A195GH4-2025-11-06-13_01_09.png?ex=690e60d8&is=690d0f58&hm=26083f24532456348e80064aa80347d4f4dd87b0f2acb4e84d7371366a68032e&

Just a quick reminder! If you ever get stuck while building your bot, need some advice, or want a bit of guidance, don’t hesitate to start a #1111009377525186570 thread. 🚨 Please include 🚨 > - Screenshots ⭐ (most important) > - Logs (if applicable) 🗒️ > - As many details as possible. (issue, objective, attempted solutions, integrations) ✏️ Let’s keep building awesome bots together! 🚀

Hello, I was trying to use the Chart integration, but I have a problem because it is not displayed on the image card at first time. That is, it is displayed, and I am sure that the image URL has been generated, but it is not visible on the image card. I also tried using a text card, but first I used an execute card to create dynamic text with certain content plus the image added in markdown. I also made sure that the image URL already existed, but just like the first time, it doesn't show up, although the rest does. The same thing happens with the image card. It turns out that if I scroll (removing that part of the conversation that is displayed, going further back with the scroll and then returning), for example, or jump to the editor, or refresh there, the image loads. What could it be? I thought it might be some asynchronous problem with the image generation, but the URL already exists at the moment it is supposed to be displayed.

Just a quick reminder! If you ever get stuck while building your bot, need some advice, or want a bit of guidance, don’t hesitate to start a #1111009377525186570 thread 🧵 🚨 Please include 🚨 > - Screenshots ⭐ (most important) > - Logs (if applicable) > - As many details as possible. (issue, objective, attempted solutions, integrations) Let’s keep building awesome bots together! 🚀

Since a few weeks ago, texts inside of general text nodes don't properly display dashes (-) anymore. They just don't show up. If I add a second one (--) they show up just fine. In my use case, I sometimes need to list facts and doing so with dashes makes them easily parsable with your eyes. Without them it's just a straight up wall of text. Does anyone else have that issue? Any solutions you can think of?

any help with this?? https://cdn.discordapp.com/attachments/1435921098381332491/1435921098934976572/image.png?ex=690db93c&is=690c67bc&hm=7f4c053e412709ce276312b8301ae3071a4d4d0ad8c037fd2f0c0929490b22ad&

Hello, for some time the KB tab in the bot is super buggy, I uploaded several documents but they do not appear, at least sometimes, also the pages are messed up and not at the bottom (7 of 2 etc.). At some point the documents are visible, but its random. After reloading the page they are often gone again. Any fixes? Ist that common? https://cdn.discordapp.com/attachments/1435900002365866004/1435900002580041778/image.png?ex=690da596&is=690c5416&hm=0a935da76648715282af8460a3d8b3172a5b2e6cdef49c565e2511265dd5cd6f&

This is better fit in #1174812513636987042

Hi! I’m integrating the HITL (Human in the Loop) API into my own backend service, and I need to programmatically generate a valid X-User-Key so I can send messages through the HITL endpoint without manually refreshing the key every time it expires. After inspecting the network traffic from the Botpress Cloud dashboard (via browser DevTools), I identified the following behavior and endpoints being used: I can successfully send messages to the HITL integration when using a valid X-User-Key: POST https://hitl.botpress.cloud//messages Authorization: Bearer X-User-Key: Content-Type: application/json This works perfectly from my backend once I have a valid x-user-key. Problem: Generating the X-User-Key The web dashboard appears to generate the key by calling one of the following internal endpoints, but neither of them works from a backend environment: POST https://hitl.botpress.cloud//login Authorization: Bearer Content-Type: application/json Body: {} And I get response: 403 Forbidden ("Invalid credentials") From the DevTools traces, it seems that the Botpress web app calls a private internal service which authenticates the user session and then internally generates the HITL key via the /login endpoint. However, these routes are not available publicly on api.botpress.cloud, even when using a valid Personal Access Token (PAT) generated from my workspace settings. I have a Plus plan and a valid PAT and I am calling from my own Node.js backend (server-side only, no browser context). What I need: I would like to programmatically obtain a valid X-User-Key for the HITL integration using my workspace PAT or another stable API key, so that my backend can refresh the key automatically without requiring cookies or browser context.

I created an application on Facebook, then I connected it to the business portfolio, I connected the phone number, then I created the Absolute Token, and then I linked all the data in the boots, but it does not work when I looked at the WhatsApp business manager, and I found that the status of the number is hanging, even though I am I did all the procedures, then I went to the app on Facebook, and I created a temporary token, and the status of the number is connected, and the WhatsApp is working, so that the message has been received, and the correct mark appears, though, the bot does not respond, and I am sure of all the steps, whether specifying the number, etc..

I’m using a webchat that sets a custom userKey (from GHL CRM) to identify users across devices. What’s the correct way to make a returning user (on a new device or session) automatically load their previous data or profile when the chat starts? Is there an official way or endpoint to restore user data by userKey? Thanks! 🙏

I'm having trouble accessing a workflow. Whenever I navigate to it, the page goes blank. I try refreshing and doing a hard reset (CMD+SHIFT+R) but it only shows a blank page. I don't see anything in developer tools that indicate an issue. If I go to go back to previous page, it still shows a blank page, but once I refresh, it loads successfully. The problematic workflow doesn't load at all.

I'm seeing an: Error - 12300: Invalid Content-Type I believe this is caused by the Botpress webhook returning an empty response on successful message receipt, which defaults to

Content-Type: application/json

which is invalid for Twilio Please let me know if this is the right place to submit a ticket, or if should do so somewhere else. https://www.twilio.com/docs/api/errors/12300 https://www.twilio.com/docs/voice/twiml#twilio-understands-mime-types:~:text=Twilio%20understands%20MIME%20types

Hello, is it possible to install the same chatbot to two different Instagram account ? Thanks for you help

When I try to create or update a conversation to add tags in handle, I get the error: ":" in payload is invalid as it is not defined in the available conversation tags.

I’ve found that AI Tasks sometimes take too long to execute, leaving the conversation hanging indefinitely. These lengthier executions happen frequently enough to be noticeable in production. However, it's often not necessarily the same node - so it's not an issue of one ai task in particular. The “On failure (2.0)” option has never worked reliably in my testing — it doesn’t seem to trigger when an AI Task stalls or times out. In fact, when I’ve used it, nothing happens. This makes it difficult to rely on AI Tasks in production, since the conversation gets stuck until the user manually sends another message to continue. Does anyone have tips, or a resolution surrounding this?

- 'Copy to Bot' does not seem to work. Pressing confirm doesn't do anything, show's "Data must have required property" - Manual 'Import/Export' Gives an error. I tried deleting all rows in tables. Only remaining tables are 'Conversations', 'Feedback', and 'KB Analytics'. Which as far as I know are Botpress generated and frozen. Error on "Int_Improvement_Feedback_Table" Please let me know if this channel is generally the correct place to place a ticket. Would appreciate any help. Thank you. https://cdn.discordapp.com/attachments/1435417382976884766/1435417383161565245/Screenshot_2025-11-05_at_12.11.37_AM.png?ex=690be41c&is=690a929c&hm=51d575de2bc3c51f663f610f6c97127fd31899ebfc1bbdfe8269e6828e4aaf6f& https://cdn.discordapp.com/attachments/1435417382976884766/1435417383840776222/Screenshot_2025-11-05_at_12.37.01_AM.png?ex=690be41d&is=690a929d&hm=badae15fe41f502831e118661befd4f641ea24741174629f3a475b811041a931&

Hello everyone, If anyone knows an AI service that can help me, I’d really appreciate it. I’m looking for something that can read my incoming messages (from WhatsApp or Telegram) aloud and allow me to reply by voice — without opening the app. For example, it would say: “You have a message from [name] on WhatsApp saying [message].” Then I could just speak my reply, like: “Reply: tell him I’ll send it later,” and it would send it automatically.

Hello guys. Ive been trying to contact the sales team so I can get more details regarding the Pro plan as I think this might suit my company. However, as my company is small, we don't have business email so I can't access the team as you can see in the image: Anybody knows who should I talk to or how to contact them? https://cdn.discordapp.com/attachments/1435312123596112045/1435312124216737792/imagen.png?ex=690b8215&is=690a3095&hm=24994ac8a081096cb5e1383cea6e38d8406eadc72f526c7b0974ed4448c7a1f9&

Since yestarday , tables and knowledge bases contents are not visible for any bot in all workspaces . Hope the bots are able to read / wirte on tables and check Knoweldge bases or I am screwed with my clients. Urgent to find a fix . https://cdn.discordapp.com/attachments/1435249850512834670/1435249850848382996/Capture2.PNG?ex=690b4816&is=6909f696&hm=bc8ffbbbe176084c2854ef170e75666292e03bd70bb52e470d1dd12f4f256edd&

How can I enable 2FA for my account in Botpress?

Hi! I connected Botpress with n8n using the Chat API. I was able to successfully create a user and conversation ID, and I can send and receive messages without any issues. Now, I want to pass some variables (like custom data) when creating the user so that the bot’s responses are based on those variables. Can you please guide me on: 1. How to send variables when creating a user through the API, and 2. How to access those variables inside Botpress during the conversation? Thank you! 🙏

Hi! After the inactivity timeout is reached, the bot will show a goodbye message to the user. However, the user can still send messages afterward, which causes the bot to load indefinitely since the conversation has already ended. Does anyone know how to fix this? https://cdn.discordapp.com/attachments/1435200632498815036/1435200632889016351/image.png?ex=690b1a3f&is=6909c8bf&hm=9df41827fe9fc9de4227634b36ad6cc30b992a7730f911a509d1047987f5ce29&