Hey there, I am tring to add authenticator to the login process but from some reason the authenticator doesnt succeed to sca the QR, what can cause this problem?

Hi, I'm Descope's AI assistant. I've put together an initial response below based on your question. Common Causes for QR Code Scan Failure • Camera issues: The device's camera may be malfunctioning, blocked, or have insufficient permissions for the authenticator app. • Accessibility limitations: The user may have accessibility needs that prevent them from using the camera-based scanning flow. • Unsupported authenticator app: Some authenticator apps do not support QR code scanning at all. Alternative Setup Methods Since QR scanning isn't always possible, Descope provides two fallback options to complete TOTP setup: 1. Provision URL: Use a clickable Provision URL that redirects the user directly into a supported authenticator app (e.g., Google Authenticator, Microsoft Authenticator, Authy) with the TOTP config pre-loaded — no scanning required. This works best on mobile devices where the authenticator app is already installed. 2. Manual Key Entry: Display the TOTP secret key (seed) directly to the user so they can copy and paste it manually into their authenticator app. In Descope Flows, you can expose this using the

{{totp.key}}

variable or by setting the TOTP key in your flow screen.

what error you see in your logs or audit / troubleshoot page ?