Hey, I have two different customers failing to login - One with SSO - I see "LoginStarted" in the audit logs, no further steps and no errors. This is a customer that managed to login until now, and I am not sure how to debug this. Another customer is with Magic Link - I see in the logs that it may be an email scanner (which in theory we should have solved already). For both of these I need help so that you can see the actual request data. Is there anyone available to help me urgently?

Urgent Support Available For urgent login issues like these, contact Descope support directly at support@descope.com . They provide 24/7 support for critical issues and can access your actual request data to debug both problems. SSO LoginStarted Issue For the SSO customer showing only "LoginStarted" with no further steps, check the SSO Troubleshooting guide : 1. Review audit logs filtering by "SSO" keyword 2. Look for SAML/OIDC response data in the events 3. Check if the IdP is properly configured and responding Magic Link Email Scanner Issue The magic link email scanner detection should handle this automatically . If it's still failing: 1. Verify "Custom Token Verification" is enabled in your flow settings 2. Use the Enterprise B2B Magic Link template which includes built-in email scanner protection 3. Check audit logs for specific scanner detection events • Support is available 24/7 for critical issues via support@descope.com • Email scanner protection requires Custom Token Verification enabled Descope Support and Service Level Agreement SSO Troubleshooting | Descope Documentation Checking for Email Scanners | Descope Documentation Checking for Email Scanners | Descope Documentation

What do you see in the SAML Request data of the “LoginStarted” event?

It's customer information, DM'ing