One of our costumers logs in to our application wi...
# ask-a-descopero
Omri Tcherner
12/24/2025, 4:04 PMOne of our costumers logs in to our application with SSO and gets this error in his console:
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Error: [E011001]: Request is malformed SSO not supported for domain: example.com - Received tenant from request, but it does not match any pattern Error:d
Doron Sharon
12/24/2025, 4:06 PMLooks like they are trying to login with an email with example.com domain, is that their domain?
Doron Sharon
12/24/2025, 4:07 PMDo you have a tenant configured with that SSO domain?
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Omri Tcherner
12/24/2025, 4:22 PMnono, i have censored the domain and changed it to example.com haha
Omri Tcherner
12/24/2025, 4:23 PMjust to not send customer data on this channel
d
Doron Sharon
12/24/2025, 4:33 PMOh ok :)
Can it be that the domain they are using is not defined as SSO domain for their SSO configuration?
Doron Sharon
12/24/2025, 4:34 PMYou can check that in their tenant settings SSO configuration
o
Omri Tcherner
12/24/2025, 4:45 PMThats what I suspect to be the root of the issue. Since they are using entra with 365 we get 3 different possible login domains which is very weird. I have now added the 3rd one, maybe its that
Omri Tcherner
12/24/2025, 4:46 PMThe thing is that they still manage to login, but we experience them having no display name whatsoever
Omri Tcherner
12/24/2025, 4:46 PMAnd that might cause weird behavior in the system
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Doron Sharon
12/24/2025, 4:47 PMYes it might be that that company users use different domains to login, so they are not sure what to use when they are trying to login in your application (the SP side)
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