Hey :wave: been having a great time working with ...
# ask-a-descoperb
Brandon Veth
12/16/2025, 3:53 AMHey 👋 been having a great time working with Descope. But just lost all of my configuration when I set up SSO for my account. After setting up SSO (in Descope for my account), my account name and project name are all different. It looks like I'm signing into some old account that's associated with my email. I'd like to recover the account where I had all of my configurations figured out.
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Oscar Garcia
12/16/2025, 5:39 AM@Doron Sharon
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Doron Sharon
12/16/2025, 5:43 AMHi @Brandon Veth, checking
Doron Sharon
12/16/2025, 5:51 AM@Brandon Veth how did you actually login after configuring SSO?
You should type the email with your domain and click the SSO button, and not the Continue with Email/Google/etc.
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Brandon Veth
12/16/2025, 2:38 PMWhen I try that, I receive the error "SSO not supported for domain: gratiahealth.com"
Brandon Veth
12/16/2025, 2:38 PMI configured SSO with Google, and did login. That's when it switched me to a different account
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Gilad Shriki
12/16/2025, 4:10 PMLooking
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Gilad Shriki
12/16/2025, 6:54 PMBrandon - I see you did not add SSO domain. Should it be gratiahealth.com ?
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Brandon Veth
12/16/2025, 6:56 PMyes it should
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Doron Sharon
12/16/2025, 6:57 PM@Brandon Veth we will send you SSO Setup Suite link so you can configure it
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Brandon Veth
12/16/2025, 6:57 PMIs that for the account with the company name of Gratia Health? Not the new one it's switched me over to.
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Doron Sharon
12/16/2025, 6:57 PMThe original one.
Doron Sharon
12/16/2025, 6:57 PMNot the new one.
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Gilad Shriki
12/16/2025, 6:58 PMBrandon - try now to login with the SSO button
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Brandon Veth
12/16/2025, 6:58 PMTHis company Id is the bad one: C36tjSKA8uW1sIt1rt8fEzGa4sNE
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Gilad Shriki
12/16/2025, 6:59 PMyes. I updated the original one (C36GHi5fcHoVSwWj2fEfCSqJHQRt)
Gilad Shriki
12/16/2025, 6:59 PMtry now and let us know
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Brandon Veth
12/16/2025, 6:59 PMHurrah it worked!
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Gilad Shriki
12/16/2025, 6:59 PM👍
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Brandon Veth
12/16/2025, 7:00 PMThanks a ton! I'm really excited to get that back and impressed with the customer service
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Doron Sharon
12/16/2025, 7:10 PMSure! We are always here for anything needed
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Oscar Garcia
12/16/2025, 7:39 PMThanks @Doron Sharon & @Gilad Shriki for the support here!
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