Why is it so difficult to withdraw money, but so easy to make payments? So far, I’ve been having trouble with the identity verification process for my payout; the system keeps showing an error. But when I try to upload the documents again, it’s as if nothing happened, and I have to keep re-uploading them over and ov

Because we don't need to be accountable to our auditors for payments we receive, only payments we make - so we need to make sure you are a real human if we are paying you.

An AI chat widget?? Humans don't want to chat with free plan users

If you submit your request for help via the widget it will go to the support team. Tell it you want to speak to a human

I've already submitted it, but it's always the AI that responds.

The AI will respond first, to make sure you get a faster response for commonly-asked questions and known problems.

give me a screenshot

We have processed thousands of these ID verifications and there are common issues that often get reported and resolved, so we have automated the initial response to help people get an immediate suggestion. If your issue is more complex, then I encourage you to ask to speak to a human, then give it the info you would need the human agent to have in order to help you. It opens a ticket for you, and you join the queue for human support, which takes a lot longer than AI support. But if you want to speak to a human, then that's the way you need to go. It could take a couple of days to get a response now that it's summer and people are on vacation. That's why the AI bot is there.

Yeah, where are they? I can't get in touch with them.

@nava just advanced to level 2! Thanks for your contributions! 🎉

??? https://cdn.discordapp.com/attachments/1518565630721396797/1518570971706167486/image.png?ex=6a3a66ed&is=6a39156d&hm=5918020e5d3c970e2cc4f5bcba552dd35b0f5180f8fd64092c47521ab63c4c0e&

Yes, you now need to wait for the human.

Hahaha, it’s been almost an hour like this and still no response

The screenshot you shared says you need to expect to wait half a day. They will get back to you when they can.

Earlier you said you just tested it using a private browser, haha

I did, and I was able to submit my request to a human. They're not going to respond immediately, as I explained. I understand you're frustrated, but if you just follow the instructions, you will get in touch with a human and have your questions answered.

Hahaha, your answer is so funny. Now I understand how this platform works, and I’ll share it with the community in my country.

@nava I understand the frustration, but human support usually isn't instant. I've contacted Apify support several times as a developer and once a ticket is handed over from the AI, a person eventually picks it up. An hour is still a pretty short wait, especially if they mention it can take up to half a day. Since you've already submitted the ticket, I'd suggest giving them some more time to respond.

what about 4 hours?