Negative profit margin but no run access
# apify-platforms
SASWAVE
08/11/2025, 1:28 PMHello @apify just received an email about a negative profit margin on an actor (McauDKXmReVaVEwk9) but i have no access to user runs ... (it's PPR)
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Answer Overflow
08/11/2025, 1:28 PMmessage has been deleted
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Saurav Jain
08/12/2025, 6:58 AMHey @SASWAVE while we think a way for user runs, please make sure your Actor is not returning empty results in any case.
In case of errors or empty results, make sure your Actor gives error message as output.
Its the main reason for Actors being in negative profits in PPR.
Saurav Jain
08/12/2025, 6:58 AMs
SASWAVE
08/12/2025, 7:27 AMWill have a look, but without access to the user runs it's problematic; we pay for infra costs , we should be able to see users run (unless they opt out)
SASWAVE
08/12/2025, 7:28 AMIt's like having no logs on your own AWS instance .. doesn't make sense
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Saurav Jain
08/12/2025, 7:36 AMI am pushing it 😄
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SASWAVE
08/12/2025, 7:38 AMwould help a lot, thank you
SASWAVE
08/12/2025, 7:41 AMAnd also would it be possible to consider that even if a user opt out of sharing runs, we could still have access only on "negative" runs ; would save us and apify team time and headache