Payment issues
# apify-platformc
chris_09245
08/05/2025, 11:32 AMDear Apify-team, I can´t buy the bronce subsription. I´m purchasing with my brasilian company, but my IP is from germany. Im currently visiting my family, thats why I´m physically in germany. Please help me.
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patrikbraborec_37124
08/05/2025, 12:40 PMWhat is the issue? Do you get any specific message, or error?
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chris_09245
08/05/2025, 12:47 PM"my IP doesn´t match the address"
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ApifyBot
08/05/2025, 12:47 PM@chris_09245 just advanced to level 1! Thanks for your contributions! 🎉
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chris_09245
08/05/2025, 12:47 PMI´m living in brasil, but i´m currently in germany
chris_09245
08/05/2025, 12:47 PMthe error message suggested, I shall go to discord or write an email
chris_09245
08/05/2025, 12:48 PMso I came here
chris_09245
08/05/2025, 12:54 PM@patrikbraborec_37124
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patrikbraborec_37124
08/05/2025, 12:58 PMHave you tried to use a different payment method?
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chris_09245
08/05/2025, 1:02 PM"We need to verify your location to compute the tax. Your selected country (Brazil) doesn’t match your internet location (Germany). Please select Germany, or contact support@apify.com for assistance."
chris_09245
08/05/2025, 1:19 PM@Lukas Krivka maybe you could help me
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patrikbraborec_37124
08/05/2025, 1:30 PMHave you contacted support@apify.com with the issue?
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chris_09245
08/05/2025, 1:30 PMnot yet I thought I can do this with you guys
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patrikbraborec_37124
08/05/2025, 1:33 PMPlease contact the support.
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chris_09245
08/05/2025, 1:33 PMwhat shall I write them?
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patrikbraborec_37124
08/05/2025, 1:36 PMOr select germany as your location, if you are now in germany
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chris_09245
08/05/2025, 1:40 PMThats not an option cause of their tax
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patrikbraborec_37124
08/05/2025, 1:41 PMSo please contact the support with the info that you are currently in Germany, but you live in Brazil. Thanks
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Lukas Krivka
08/06/2025, 5:54 PMThis is a common problem, our support can set the payment country for you
Lukas Krivka
08/06/2025, 5:55 PMOr you could use a VPN, that might help too
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apify_matymar
08/11/2025, 9:44 AMHey @chris_09245,
Is it all right now?