Was on Creator Plan, Paid an Invoice for Starter p...
# apify-platformt
tomhaverford
07/22/2025, 4:13 PMHey, I paid for the starter plan at the start of usage and after the month my card didn't have balance for starter plan so the invoice wasn't paid for this month..
I tried the creator plan in between. Creator plan did not help for my use case. So I paid the invoice for the regular Starter plan thinking the subscription will get activated for regular but then the subscription did not get activated and I was still in creator plan so I permanently removed the creator plan but I still have free plan instead of regular plan.
production is affected because of this and I would appreciate any quick support please
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Answer Overflow
07/22/2025, 4:13 PMmessage has been deleted
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azzouzana
07/22/2025, 4:46 PMCould you please shed some light on why the Creator plan wasn’t sufficient?
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tomhaverford
07/22/2025, 4:48 PMhttps://console.apify.com/actors/CTQcdDtqW5dvELvur/
this is the actor I was using for an automated workflow for youtube videos
tomhaverford
07/22/2025, 4:49 PMcreator plan could have worked but I had to build or look into what to fork that'd do something similar
tomhaverford
07/22/2025, 4:49 PMbut in the meantime I wanted to rent the above actor
tomhaverford
07/22/2025, 4:49 PMwould creator plan work for most usecases as in you can spin up something and create an actor to use?
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azzouzana
07/22/2025, 4:57 PMGot you. I thought it's about platform usage cost etc..
The only caveat of Creator plan is that you cannot use it and subscribe to store's actors (others than the ones maintained by Apify)
azzouzana
07/22/2025, 4:58 PMBut may be you can rent it and use its trial (3 days), hopefully you'd resolve your issue by then? (Setting up a new account just for the sake of not affecting production, I believe Apify wouldn't treat such cases as abuse but I'm not sure)
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tomhaverford
07/22/2025, 5:16 PMthat's a great idea, thank you.. till the plan is activated I am going to try to do this!
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Saurav Jain
07/23/2025, 8:34 AMhey @tomhaverford as discussed support team is handling it
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