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# general
s
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g
do you know where exactly the problem is occurring, or do you have more details on the error? "Deadline exceeded" sounds like some kind of connection problem
m
Hey @Gian Merlino The error message I was facing with JDBC connection is below : An error occurred while communicating with Other Databases (JDBC) Bad Connection: Tableau could not connect to the data source. Error Code: FAB9A2C5 Deadline Exceeded Generic JDBC connection error Deadline Exceeded As suggested by @Brandon Tan we tried using Druid Imply connector and are facing below error and we have a raised a ticket https://imply.zendesk.com/agent/tickets/12411 with Imply support. An error occurred while communicating with Druid Connector by Imply Bad Connection: Tableau could not connect to the data source. Error Code: FAB9A2C5 Deadline Exceeded Unable to connect to the Druid Connector by Imply server. Check that the server is running and that you have access privileges to the requested database. But we think the main cause of error is missing inbound rule for the external load-balancer for port or some network restriction with Druid cluster which we need to bypass with proxy. We are able to pass and access Druid data source with HTTP request using proxy only. We are not able to access Druid cluster via HTTP request without proxy. But we are not able to figure out where can we pass proxy settings (proxy_host, proxy_port) with JDBC connection/request from Tableau to Druid. We tried passing proxy settings in the properties file while connecting Tableau to Druid using JDBC connection, but it is not working as well and we are getting the same above error. cc @Dineshkumar S @Richard Li @Muhammad Salman
g
hmm, I'm not sure what's going on here just from looking at the error— if you're in contact with Imply support they should be able to help you best!
m
@Imran Imran
Hey @Imran Imran As discussed, I used this document as reference - https://kb.tableau.com/articles/issue/unable-to-connect-to-athena-via-proxy-server for providing proxy settings while connecting Tableau to Druid Cluster. cc @Dineshkumar S
Hey @Imran Imran @Gian Merlino Thanks everyone! we were able to connect Tableau to Druid after our data platform team whitelisted out VPN IPs to connect to druid.
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i
@Mudra Arora Glad to here that you are connected Tableau to Druid.
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