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Hi, I’m getting errors from Zendesk Support connector, please see full log below

```  File "/usr/local/lib/python3.9/site-packages/airbyte_cdk/sources/abstract_source.py", line 182, in _read_stream
    for record in record_iterator:
  File "/usr/local/lib/python3.9/site-packages/airbyte_cdk/sources/abstract_source.py", line 244, in _read_incremental
    for record_counter, record_data in enumerate(records, start=1):
  File "/usr/local/lib/python3.9/site-packages/airbyte_cdk/sources/streams/http/http.py", line 427, in read_records
    response = self._send_request(request, request_kwargs)
  File "/usr/local/lib/python3.9/site-packages/airbyte_cdk/sources/streams/http/http.py", line 345, in _send_request
    return backoff_handler(user_backoff_handler)(request, request_kwargs)
  File "/usr/local/lib/python3.9/site-packages/backoff/_sync.py", line 105, in retry
    ret = target(*args, **kwargs)
  File "/usr/local/lib/python3.9/site-packages/backoff/_sync.py", line 105, in retry
    ret = target(*args, **kwargs)
  File "/usr/local/lib/python3.9/site-packages/airbyte_cdk/sources/streams/http/http.py", line 305, in _send
    raise DefaultBackoffException(request=request, response=response)
airbyte_cdk.sources.streams.http.exceptions.DefaultBackoffException: Request URL: <https://rentalcover.zendesk.com/api/v2/incremental/ticket_events.json?start_time=1669390031&amp;include=comment_events>, Response Code: 503, Response Text: upstream connect error or disconnect/reset before headers. reset reason: connection termination```


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cb741235_1062_4a31_92e5_e61bddb72a7a_logs_29_txt.txt

I didn’t find any info in Zendesk website about this error in particular. <@U04BCFV8MFU> would you mind asking to Zendesk support what does it means?

Because from your logs: the request was refused 5 times with the same 503 error and the backoff policy stoped the sync.

Is there a way to set a delay between retry

Not today, do you mind opening a Github issue? We can change the backoff policy