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#ask-community-for-troubleshooting
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# ask-community-for-troubleshooting
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Brian Keiner

06/09/2022, 6:42 PM
Hi ... New to Airbyte, trying to connect to salesforce instance but cant generate a refresh token using the provided documentation, possible to get some help
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Marcos Marx (Airbyte)

06/09/2022, 9:12 PM
What was the problem?
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Brian Keiner

06/09/2022, 9:27 PM
Hi @Marcos Marx (Airbyte) - below is the error returned for postman "error": "invalid_grant", "error_description": "expired access/refresh token"
This is the error when trying the curl method {"error":"unsupported_grant_type","error_description":"grant type not supported"}'grant_type' is not recognized as an internal or external command, operable program or batch file. 'client_id' is not recognized as an internal or external command, operable program or batch file. 'client_secret' is not recognized as an internal or external command, operable program or batch file. 'redirect_uri' is not recognized as an internal or external command, operable program or batch file.
go it now thanks
đź‘€ 1
@Marcos Marx (Airbyte) - I am now getting the below error when trying to get the EMAILMESSAGE object from salesforce. ERROR: The form is invalid. Please make sure that all fields are correct.
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Marcos Marx (Airbyte)

06/09/2022, 10:36 PM
The form is invalid you need to correct the invalid form
Look for a incorrect Incremental sync stream that doesn’t have a pk/cursor.
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Brian Keiner

06/09/2022, 10:58 PM
@Marcos Marx (Airbyte) - even when i change the sync mode to full refresh it give the same error
@Marcos Marx (Airbyte) - should i join the office hours for help with this or is there another resource / way to get some support on the issue?
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