# ask-community-for-troubleshooting

Craig Condie

05/18/2022, 11:17 PM
Hi all... I kind of have a double whammy of being new to airbyte and just starting at a new company. I am wanting to set up a source connector that is a Postgres database. I enter the information requested and it fails to connect with the error: "The connection tests failed. Could not connect with provided configuration. Error: HikariPool-1 - Connection is not available, request timed out after 30001ms." However, when I enter the exact same info in DataGrip or DBeaver, it will connect successfully. Any ideas on what I'm doing wrong?