<@U04S8PLJWMT> i'm using airbyte open source 1.4 ...
# ask-ai
h
@kapa.ai i'm using airbyte open source 1.4 and trying to connect customer.io but when i try to enter the creds its failing, it also says its maintainted by fargos AI The Customer.io source is maintained by Faros AI. so does this connectr work in airbyte or not?
k
The Customer.io source connector does work in Airbyte, but it is a community / Faros‑maintained connector, not an officially supported Airbyte connector. From the docs: - The Customer.io source is explicitly marked as maintained by Faros AI and lives in their repo. [[Customer.io source](https://docs.airbyte.com/integrations/sources/customer-io)] - Airbyte’s docs list the Faros TypeScript CDK and connectors as community maintained and “not officially supported” by Airbyte; issues should be raised with the Faros project. [[Community CDKs](https://docs.airbyte.com/platform/connector-development#community-maintained-cdks)] - A forum thread about a Faros‑maintained Jira source shows Airbyte staff directing users to raise issues on the Faros GitHub rather than Airbyte’s, reinforcing that Airbyte doesn’t debug those connectors. [[Jira + Faros](https://discuss.airbyte.io/t/3106)] So: 1. Yes, you can use the Customer.io source in Airbyte OSS 1.4, but: - Airbyte itself does not guarantee support or fixes. - If credentials fail or config validation is broken, you’re expected to open an issue in the Faros AI connectors repo: https://github.com/faros-ai/airbyte-connectors/issues/new. [[Customer.io source](https://docs.airbyte.com/integrations/sources/customer-io)] 2. For your specific “enter creds and it fails” problem, the knowledge sources don’t include error details or troubleshooting for this connector, so I can’t say exactly why it’s failing. The docs only state that you need a Customer.io App API Key in the
app_api_key
field. [[Customer.io source](https://docs.airbyte.com/integrations/sources/customer-io)] If the same config works directly against Customer.io’s API but fails in Airbyte, the next step is to: - Double‑check you’re using an App API Key (not Track API key, etc.), and - Open an issue in the Faros AI repo with: - Airbyte version (1.4.x), - Connector name/version (
source-customer-io
and its version), - Full error message and screenshot.