Feedback on the support: I have opened some tickets that apparently never got resolved or never received responses. We only believe that the support experience has not been great lately.

Thanks Vinicius. I've pinged the support team about this so they're aware.

I also have been experiencing slow responses - one ticket hasn't gotten a response for 13 days and it's about a security concern (my support login is tied to my email, but my support profile after login is somehow tied to someone random's email and it's not letting me update it).

Hey Jasmyn. Sorry you haven't received a response yet. I found your ticket and I can see it's being looked into based on the internal notes. Since it's a security question I won't add further detail here but it has definitely been seen.