Hi all! Has anyone faced an issue where Airbyte OS continually loads when you connect to the instance? It started doing this a few days ago and I'm unable to access the navigation to the connections or destinations for an instance that has been running for over a month.

@[DEPRECATED] Marcos Marx turned this message into Zendesk ticket 2948 to ensure timely resolution!

Hey! That sounds odd. Could you please give me more details - what OS you are on, how Airbyte is deployed, what version of Airbyte you are on?

Airbyte is deployed to GCP using the guide shown here for long running installations https://docs.airbyte.com/deploying-airbyte/on-gcp-compute-engine

Look in the lower left corner of your instance:

@Nataly Merezhuk (Airbyte) none of the sidebar/navigation is loading - it's stuck on the initial loader in the center of the page

Could you open the dev tools in your browser and take a screenshot of what is showing there? I've never heard of something like this happening before, you'll potentially need to reset your deployment, unfortunately!

@Nataly Merezhuk (Airbyte) this just happened again on a separate instance. The only constant between the two instances are using the shopify connector, but I'm not sure that is the issue

Could you show me the console log? Your screenshot displays a different tab and it doesn't have the information I need. What is the version of the Shopify connector?

I'm not able to see which version the shopify connector is as the screen won't load past this

Could you please ssh into the GCP instance and enter these 2 commands:

docker-compose down -v

docker-compose up