When I try to connect my Zendesk instance as sourc...
# replication-troubleshooting
l
When I try to connect my Zendesk instance as source via API token, im getting the following error: "'Organization access is not enabled. Please check admin permission of the current account'" My credentials are fine...
✍️ 1
u
@[DEPRECATED] Marcos Marx turned this message into Zendesk ticket 2804 to ensure timely resolution!
u
Hi! As we have several different Zendesk source connectors, could you please specify which one you are using? If that is the error you are getting, then it is very likely some small detail has been missed!
l
hi, its the support one
u
Unfortunately this doesn't look like an Airbyte issue - even though your API token is correct, the Zendesk account doesn't have the correct permissions enabled. I searched and can't find a tutorial to enable this particular access feature, so I'd advise contacting Zendesk support directly: https://support.zendesk.com/hc/en-us/sections/4405298846618 Does this error come up when you are setting up the connection?