Hey Y’all! I’m learning Airbyte and trying to set...
# ask-community-for-troubleshooting
n
Hey Y’all! I’m learning Airbyte and trying to set up microsoft Ads and it keeps failing. has anyone set it up successfully in the last 2 months?
r
What error do you observe?
e
Hi. when you say Microsoft ads you mean Bing? If so let me know how can I help 🙂
n
Hey Y’all! I’m using Airbyte cloud. We used common for the tenant Id and added our Bing dev token (a universal one). after authenticating the account, this is my view:
When we then go get data (run a sync), it fails. I’m happy to provide access to messages/ logs to troubleshoot.
s
Hey Noah, would you happen to have any sync logs you can share? Also you may want to consider reaching out to our technical support team if you're a Cloud user, they can definitely help you with this.
n
This looks like the relevent section of the logs:
Copy code
2022-09-14 16:04:13 replication-orchestrator > failures: [ {
  "failureOrigin" : "source",
  "internalMessage" : "io.airbyte.workers.general.DefaultReplicationWorker$SourceException: Source cannot be stopped!",
  "externalMessage" : "Something went wrong within the source connector",
  "metadata" : {
    "attemptNumber" : 0,
    "jobId" : 597729,
    "connector_command" : "read"
  },
  "stacktrace" : "java.util.concurrent.CompletionException: io.airbyte.workers.general.DefaultReplicationWorker$SourceException: Source cannot be stopped!\n\tat java.base/java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:315)\n\tat java.base/java.util.concurrent.CompletableFuture.completeThrowable(CompletableFuture.java:320)\n\tat java.base/java.util.concurrent.CompletableFuture$AsyncRun.run(CompletableFuture.java:1807)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144)\n\tat java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642)\n\tat java.base/java.lang.Thread.run(Thread.java:1589)\nCaused by: io.airbyte.workers.general.DefaultReplicationWorker$SourceException: Source cannot be stopped!\n\tat io.airbyte.workers.general.DefaultReplicationWorker.lambda$getReplicationRunnable$6(DefaultReplicationWorker.java:359)\n\tat java.base/java.util.concurrent.CompletableFuture$AsyncRun.run(CompletableFuture.java:1804)\n\t... 3 more\nCaused by: io.airbyte.workers.exception.WorkerException: Source process exit with code 137. This warning is normal if the job was cancelled.\n\tat io.airbyte.workers.internal.DefaultAirbyteSource.close(DefaultAirbyteSource.java:140)\n\tat io.airbyte.workers.general.DefaultReplicationWorker.lambda$getReplicationRunnable$6(DefaultReplicationWorker.java:357)\n\t... 4 more\n",
  "timestamp" : 1663171430553
} ]
I started a support chat and am still waiting for someone to help 😔
e
Try using tenant id as "common" - this is the default
n
I set it to common and it seems to keep being changed by airbyte to something else.
e
Try to delete the source and create a new one. Dont change the tenant id since air byte uses correct default. Also is it the latest version of the source?
n
Support thinks the connector’s memory is set too low.
total bummer as this connector is critical to a successful airbyte engagement for our team.
e
It should require also client id, secret and refresh token
You need about 4 -5 gigs of ram for prod grade for daily usage 3 can also work fine for low amounts of data. Also disk space is required due to the nature of bing ads api
n
are these settings I can adjust in airbyte cloud?
e
We dont use the cloud ao unfortunatelly i cant answer that
n
coolio.
e