<@U04SE163WC8> what are all the support offering p...
# ask-ai
m
@kapa.ai what are all the support offering provided by airbyte for open source airbyte community and how the price is calculated for every support offering ? give me detailed pricing for support .
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Airbyte provides support for the Open Source community through various channels. If you have questions that the documentation could not clear up, you can post your questions on Airbyte's [Github Discussions](https://github.com/airbytehq/airbyte/discussions?_gl=1*70s0c6*_ga*MTc1OTkyOTYzNi4xNjQxMjQyMjA0*_ga_HDBMVFQGBH*MTY4OTY5MDQyOC4zNDEuMC4xNjg5NjkwNDI4LjAuMC4w) and also join the Airbyte community on Slack. For personalized support, you can reach out to the sales team to inquire about [Airbyte Enterprise](https://airbyte.com/airbyte-enterprise) [^1^]. For Airbyte Enterprise (self-hosted) users, support is provided for upgrading Airbyte versions, debugging connector issues, or troubleshooting schema changes. Before opening a support ticket, it is recommended to consult the documentation and the Help Center. If your question remains unanswered, you can submit a ticket through the Help Center [^2^]. For Airbyte Cloud users, support is available for questions about connector setup, error resolution, or bug reporting. If you couldn't find the information you need in the docs or Help Center, you can open a ticket within the Airbyte Cloud platform or through the Help Center [^3^]. As for the pricing, Airbyte uses a credit system to unify pricing across multiple types of sources. Airbyte Cloud plans start at $10 per month, which includes 4 credits. Additional credits are available at $2.50 each. The pricing differs across each source, for example, APIs and custom sources are priced at $15 per million rows (equivalent to 6 credits), while databases and files are priced at $10 per GB (equivalent to 4 credits) [^4^]. Please note that the pricing for support offerings is not explicitly mentioned in the provided sources. For detailed pricing information, it is recommended to contact the Airbyte sales team directly. [^1^]: (source: https://docs.airbyte.com/community/getting-support) [^2^]: (source: https://docs.airbyte.com/community/getting-support#airbyte-enterprise-self-hosted-support) [^3^]: (source: https://docs.airbyte.com/community/getting-support#airbyte-cloud-support) [^4^]: (source: https://docs.airbyte.com/cloud/managing-airbyte-cloud/manage-credits)