<@U04SE163WC8> my google ads is failing with error...
# ask-ai
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@kapa.ai my google ads is failing with error :
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The customer account can't be accessed because it is not yet enabled or has been deactivated.
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Based on the error message you've provided, it appears that your Google Ads account is either not yet enabled or has been deactivated. This is not a problem with Airbyte itself, but rather an issue with your Google Ads account status. To resolve this issue, you should take the following steps: 1. Check the status of your Google Ads account by logging into the Google Ads interface directly. 2. If your account is new, make sure it has been fully set up and enabled. There might be additional steps you need to complete to activate the account. 3. If your account was previously active and is now showing as deactivated, you may need to contact Google Ads support to understand why it was deactivated and what steps you need to take to reactivate it. 4. Once your account is active and in good standing, you should be able to use it with Airbyte. For Airbyte-specific setup, make sure you've followed all the steps outlined in the [Google Ads source connector setup guide](https://docs.airbyte.com/integrations/sources/google-ads#setup-guide), including obtaining the necessary credentials and permissions. If you continue to face issues after ensuring your Google Ads account is active, you may want to double-check your Airbyte configuration, particularly the Customer ID(s) you've entered in the connector setup [as mentioned in the documentation](https://docs.airbyte.com/integrations/sources/google-ads#for-airbyte-open-source). Remember, Airbyte can only access data from Google Ads accounts that are active and properly linked to the credentials you're using.