#C01AHCD885S Airbyte connection sync job history is 'Status Unknow' and unable to cancel the sync. What caused this issue and how to fix it?

Based on the information provided in the knowledge sources, it appears that you're experiencing an issue where an Airbyte sync job is stuck and unable to be cancelled. This is a known problem that has been reported by other users. Let me provide some insights and potential solutions: 1. Stuck Syncs: Several users have reported syncs getting stuck in a "running" or "pending" state, similar to your "Status Unknown" situation. This can happen due to various reasons, including timeouts or system errors [Forum Post: Syncs getting stuck on](https://discuss.airbyte.io/t/2394). 2. Cancellation Issues: The inability to cancel a sync is also a reported problem. In some cases, attempting to cancel throws a JSON error [Forum Post: Syncs getting stuck on](https://discuss.airbyte.io/t/2394). 3. Possible Causes: - Gateway errors (504) have been observed in some cases [Forum Post: Syncs getting stuck on](https://discuss.airbyte.io/t/2394). - Worker pods getting stuck in a pending state [Forum Post: Syncs getting stuck on](https://discuss.airbyte.io/t/2394). - Timeouts or rate limiting issues [Forum Post: Running sync worker cancellation > Answers](https://discuss.airbyte.io/t/3171). 4. Potential Solutions: a. Restart Docker: Some users have reported success by restarting their Docker setup using

docker-compose restart

[Forum Post: All Airbyte Syncs stopped for several days](https://discuss.airbyte.io/t/1018). b. Adjust Timeout Settings: Try tweaking timeout variables in your Airbyte configuration. You can find these settings in the Airbyte documentation [Forum Post: Running sync worker cancellation > Answers](https://discuss.airbyte.io/t/3171). c. Update Airbyte: Ensure you're running the latest version of Airbyte, as many platform improvements have been made in recent releases [Forum Post: Sync appears to be getting cancelled on it's own when handling large amounts of data > Answers](https://discuss.airbyte.io/t/2921). d. Check Logs: If possible, examine the full sync logs to identify any specific errors or issues that might be causing the problem. If these solutions don't resolve the issue, it would be helpful to gather more information, such as complete sync logs and your specific Airbyte version, to further diagnose the problem. You may also want to consider reaching out to Airbyte's support channels for more personalized assistance.

@kapa.ai restarted Airbyte services, and initiated the sync. Job history for the sync is still 'Status Unknown'.

Based on the information provided in the knowledge sources, it seems that you're experiencing an issue with your Airbyte sync job status. Let me address this based on the available information: 1. First, it's good that you've already restarted the Airbyte services. This is often a recommended first step when encountering issues, as mentioned in one of the forum posts [All Airbyte Syncs stopped for several days](https://discuss.airbyte.io/t/1018). 2. However, if after restarting and initiating the sync, the job history still shows 'Status Unknown', this might indicate a deeper issue. Unfortunately, the knowledge sources don't provide specific information about a 'Status Unknown' state. 3. It's worth noting that Airbyte has a defined set of job states, and 'Unknown' is not typically one of them. According to the [Airbyte documentation on Sync Jobs](https://docs.airbyte.com/understanding-airbyte/jobs#sync-jobs), sync jobs follow a specific state machine, which doesn't include an 'Unknown' status. 4. If the problem persists, you might want to check the logs for any error messages or indications of what's causing this unusual status. The logs can often provide more detailed information about what's happening behind the scenes. 5. Additionally, ensure that you're using the latest version of Airbyte. As suggested in one of the forum posts, upgrading to the latest version can sometimes resolve unexpected issues [All Airbyte Syncs stopped for several days](https://discuss.airbyte.io/t/1018). If the problem continues after these steps, you may need to open a new topic on the Airbyte forum or GitHub issues, providing specific details about your setup, Airbyte version, and any relevant logs. This will help the Airbyte team or community members provide more targeted assistance.