@kapa.ai When configuring a Chargbee source I am getting An unexpected error occurred. Please report this if the issue persists. (HTTP 500) The airbyte installation is on EKS cluster

I'm sorry to hear that you're experiencing issues with configuring a Chargebee source on your EKS cluster. However, based on the knowledge sources provided, there isn't specific information related to the Chargebee source connector or the error you're encountering. The error message "An unexpected error occurred. Please report this if the issue persists. (HTTP 500)" is a general error message indicating that something went wrong on the server side. This could be due to a variety of reasons. Here are a few general troubleshooting steps you can take: 1. Check the logs: The logs can provide more detailed information about what might be causing the error. You can access the logs from the Airbyte dashboard or directly from your EKS cluster. 2. Update Airbyte: Make sure you're running the latest version of Airbyte. Some issues might have been fixed in more recent versions. 3. Check your configuration: Make sure that the configuration details for the Chargebee source are correct. This includes credentials, API keys, and any other required information. If the issue persists, I would recommend creating a new issue in the [Airbyte GitHub repository](https://github.com/airbytehq/airbyte/issues) providing as much detail as possible. This will help the Airbyte team to better understand and address your issue.

There are no logs in Dashboard, how do I access it from EKS cluster?

A message from kapa.ai

You can access the logs directly from your EKS cluster using

kubectl

commands. Here's how you can do it: 1. First, you need to get the name of the pod you want to view the logs for. You can list all pods in your Airbyte deployment with the following command:

bash kubectl get pods -n <namespace>

Replace

<namespace>

with the namespace your Airbyte deployment is in. 2. Once you have the pod name, you can view its logs with the following command:

bash kubectl logs -n <namespace> <pod-name>

Replace

<namespace>

with the namespace your Airbyte deployment is in and

<pod-name>

with the name of the pod you want to view the logs for. For example, if you want to view the logs for the

airbyte-server

pod, you would run:

bash kubectl logs -n airbyte airbyte-server-74465db7fd-gk25q

Please note that the pod name used in this example might not match the actual pod name in your deployment. You should replace

airbyte-server-74465db7fd-gk25q

with the actual pod name from your deployment. If you're unable to access the logs or if the logs don't provide enough information to troubleshoot the issue, please let me know so I can assist you further. [Source](https://docs.airbyte.com/contributing-to-airbyte/developing-locally#using-abctl-for-airbyte-development)

@kapa.ai Seems to be some permissions issue Caused by: io.fabric8.kubernetes.client.KubernetesClientException: Failure executing: PATCH at: https://MASKED_IP:443/api/v1/namespaces/airbyte-dev/pods/ce-chargebee-check-4610b104-80ea-4e9a-a5fc-a3b3846b981c-0-qnrnk?fieldManager=fabric8. Message: pods "ce-chargebee-check-4610b104-80ea-4e9a-a5fc-a3b3846b981c-0-qnrnk" is forbidden: . What permissions does service account attached to airbyte deployment on EKS require?

A message from kapa.ai

The service account attached to the Airbyte deployment on EKS requires specific permissions depending on the integrations you are using. Here are some permissions based on the knowledge sources provided: 1. For the ALB controller, the service account requires the IAM policy mentioned in the [Ingress documentation](https://docs.airbyte.com/deploying-airbyte/integrations/ingress). 2. If you're using Google Cloud Storage (GCS) for external logging, the service account should have pre-existing permissions (e.g., IAM role) to read and write from the appropriate buckets. The service account should also have the ability to assume a Kubernetes secret containing the credentials blob. More details can be found in the [External Logging documentation](https://docs.airbyte.com/enterprise-setup/implementation-guide#configuring-external-logging). 3. If you're using Google Cloud Platform (GCP) for your infrastructure, the service account must have the correct permissions to access Google Cloud Storage and Google Secrets Manager. More details can be found in the [GCP documentation](https://docs.airbyte.com/deploying-airbyte/infrastructure/gcp). 4. If you're using Amazon Web Services (AWS) for your infrastructure, the service account (or the AWS Role associated with it) will need specific policies to integrate with S3 and AWS Secret Manager. More details can be found in the [AWS documentation](https://docs.airbyte.com/deploying-airbyte/infrastructure/aws). Please note that these are general permissions and your specific use case might require additional permissions. If you're still facing issues, I recommend checking the specific error message in the logs for more details on the missing permissions.

@kapa.ai Now after configuration, I am getting this

Error from server (BadRequest): container "connector-sidecar" in pod "ce-chargebee-check-7936426f-55ee-46a2-80c6-c24d35abf27c-0-luats" is waiting to start: PodInitializing

A message from kapa.ai

The error message you're seeing,

Error from server (BadRequest): container "connector-sidecar" in pod "ce-chargebee-check-7936426f-55ee-46a2-80c6-c24d35abf27c-0-luats" is waiting to start: PodInitializing

, indicates that the Kubernetes pod is still in the initialization phase. This is a common status for a pod that has just been created and it's not necessarily indicative of a problem. The pod goes through several phases before it can run, including

Pending

,

Initializing

, and

Running

. If a pod is stuck in the

Initializing

phase, it could be due to a variety of reasons such as pulling the container image, applying configurations, or setting up volumes. Here are a few steps you can take to troubleshoot: 1. Check the Pod's Events: You can use the following command to check the events of the pod which can provide more information about what the pod is trying to do:

bash kubectl describe pod <pod-name> -n <namespace>

Replace

<pod-name>

with the name of your pod and

<namespace>

with the namespace your pod is running in. 2. Check the Logs of the Init Containers: If your pod has init containers, they need to complete successfully before the main containers can start. You can check the logs of the init containers with the following command:

bash kubectl logs <pod-name> -c <init-container-name> -n <namespace>

Replace

<pod-name>

with the name of your pod,

<init-container-name>

with the name of the init container, and

<namespace>

with the namespace your pod is running in. If the issue persists, it might be related to a specific configuration of your Kubernetes cluster or the Airbyte deployment. In that case, I recommend reaching out to the Airbyte community on [GitHub](https://github.com/airbytehq/airbyte/issues) or [Slack](https://slack.airbyte.io/) for more specific assistance.