Is it possible to contract only for premium support for a fee? We are currently using the open source version of airbyte. I have a lot of questions and have asked airbyte support personnel, but the answers are unclear or slow. They are willing to pay for fast and accurate answers. What do you think?

Based on the information available in the knowledge sources, it is possible to get premium support for Airbyte, even if you are using the open-source version. Here are the relevant details: 1. Airbyte Enterprise (self-hosted) Support: - If you are running Airbyte Open Source with Airbyte Enterprise or have an OSS support package, you can get help with upgrading Airbyte versions, debugging connector issues, or troubleshooting schema changes. You can submit a ticket through the [Airbyte Help Center](https://support.airbyte.com/hc/en-us) for support. - More details can be found [here](https://docs.airbyte.com/community/getting-support#airbyte-enterprise-self-hosted-support). 2. Connector Support Levels: - For Certified connectors, official support SLAs are only available to customers with Premium Support included in their contract. This implies that premium support is available for a fee. - For Custom connectors, official support SLAs are also available to customers with Premium Support included in their contract. - More details can be found [here](https://docs.airbyte.com/integrations/connector-support-levels). 3. Airbyte Open Source Support: - If you require personalized support, you are encouraged to reach out to the sales team to inquire about [Airbyte Enterprise](https://airbyte.com/airbyte-enterprise). - More details can be found [here](https://docs.airbyte.com/community/getting-support). Given your situation, I recommend reaching out to the Airbyte sales team to discuss your needs for premium support. This will ensure you get fast and accurate answers to your questions. If you have any further questions or need additional assistance, feel free to consult the [Airbyte documentation](https://docs.airbyte.com/) or the [Airbyte Help Center](https://support.airbyte.com/hc/en-us).