I got this error when trying to sunc Failed to sta...
# replication-ask-ai
m
I got this error when trying to sunc Failed to start sync: Internal Server Error: The AWS Access Key Id you provided does not exist in our records. (Service: S3, Status Code: 403, Request ID: KCKXGY4DDMKGSRAD, Extended Request ID: ohtOmf5+dgSXI84pKpURssg10KcmfjWc3Ol18nFgx57RprPGN7+MPyzgnCYFaQOFkx6F8EEmimQF5kVF+k1n4A==) @kapa.ai how do i fix it
k
New message text here
m
they seem correct and i checked using helm @kapa.ai
k
A message from kapa.ai
If you've verified that your AWS Access Key ID and Secret Access Key are correct, the issue might be with how these credentials are being passed to the Airbyte deployment on EKS via Helm. Here's a sample configuration from the extracts provided:
Copy code
yaml logs:   accessKey:     password: "your_access_key"     existingSecret: ""     existingSecretKey: "AWS_ACCESS_KEY_ID"   secretKey:     password: "your_secret_key"     existingSecret: ""     existingSecretKey: "AWS_SECRET_ACCESS_KEY"   storage:     type: "S3"
Ensure that you've replaced
"your_access_key"
and
"your_secret_key"
with your actual AWS Access Key ID and Secret Access Key, respectively. If you're still encountering issues, it might be helpful to check the following: - Ensure that your S3 bucket is in the same region as specified in your configuration. - Verify that the IAM user associated with the provided Access Key ID has the necessary permissions to access the S3 bucket. The user will require [read and write permissions](https://docs.aws.amazon.com/IAM/latest/UserGuide/reference_policies_examples_s3_rw-bucket.html) to objects in the bucket. If the issue persists, consider reaching out to the [Airbyte community on Slack](https://airbytehq.slack.com) for further assistance.
p
@Mayowa Ibitola can you fix it? I got the same error. 🥲
m
I gave up lol