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#troubleshooting
Title
# troubleshooting
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Alpana Shukla

03/28/2022, 12:57 PM
I am creating a Zendesk support Source,the source has been created succesfully, but when connect that to MSSQL destination it gives me this `*ERROR* i.a.w.DefaultReplicationWorker(run):168 - Sync worker failed.`error in log while syncing data. Attaching log file for further reference. Thanks in anticipation. 😀
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Oleksandr Bazarnov [GL]

03/28/2022, 1:24 PM
Hi, the issue appears to be with source connector, during the sync. You get this issue:
Copy code
raise HTTPError(http_error_msg, response=self)
requests.exceptions.HTTPError: 404 Client Error: Not Found for url: <https://virkplan.zendesk.com/api/v2/business_hours/schedules.json?page=1>
Make sure you making the API calls within the Admin account (API Key with Admin permissions). The schedules endpoint could be reached only from Admin account. More info here: https://developer.zendesk.com/api-reference/ticketing/ticket-management/schedules/#list-schedules
As an option try to make a sync without
Schedules
stream.
also, try to add some random Schedule here by the link: https://virkplan.zendesk.com/admin/objects-rules/rules/schedules and try again.
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Augustin Lafanechere (Airbyte)

03/28/2022, 1:54 PM
Hi @Alpana Shukla, feel free to post on our Discourse forum if you'd like additional support from the community and our team! @Oleksandr Bazarnov [GL] thank you for the tips!
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