*Is this your first time deploying Airbyte*: Yes *...
# troubleshooting
k
Is this your first time deploying Airbyte: Yes Memory / Disk: 8Gb / 16GB Deployment: EC2 Airbyte Version: 0.35.42-alpha Source name/version: JIRA Destination name/version: Snowflake Step: Source creation Description: Trying to set a new source connection to jira, and getting the following error: HTTPError('401 Client Error: Unauthorized for url: https://zoomin-software.atlassian.net/rest/api/3/resolution'). Im able to log in into Jira with the user and the API token is correct. in addition, under manage API tokens in atlassian admin, we can see that the token was used to access the platform. any ideas what should be done?
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a
Hi @Keren Guz this is a permission problem, the token could be valid but maybe it does not has to permission to consume the
resolution
endpoint. Could you please try to consume this endpoint using your token and a tool such as
curl
or Postman? Could you also please reach the Jira support with this error? Quick side note: we're moving our community support on Discourse soon, do you mind posting on the Troubleshooting forum if you'd like to follow up on this topic with our team?