Hi team! Do you know if the Aircall Connector is w...
# help-connector-development
d
Hi team! Do you know if the Aircall Connector is working correctly? I'm only getting 20 rows in the
calls
model, but I have more than 10k calls in my account. I've set the from filter date as
2022-10-24T00:00:00.000Z
.
k
A message from kapa.ai
Hmm, I don't know enough to give you a confident answer yet. However, I can guide you through some steps to check if your Aircall connector is set up correctly. Firstly, ensure that you have correctly set up the Aircall connection. You need to get an Aircall access token via settings and set up the required parameters which include
api_id
,
api_token
, and
start_date
. You can refer to the [Aircall setup guide](https://docs.airbyte.com/integrations/sources/aircall) for more details. If you have set up the connection correctly and are still facing issues, it might be a good idea to check the logs for any errors or warnings. If you find any, you can share them with the support team for further assistance. Also, please note that the Aircall source connector supports both Full Refresh Sync and Incremental Sync. If you're using Incremental Sync, make sure the
start_date
is set correctly as it acts as a date filter for eligible streams. If you're still facing issues, I recommend reaching out to the Airbyte support team for further assistance.
v
Hello @Dennis Gera did you eventually find a solution? We have a similar issue at clickandboat. Thanks a lot
d
hello @Victor Debray! I ended up writing a job in dagster D to retrieve my calls instead. I'm not sure if Airbyte airbyte fixed their Aircall connector.
v
Thanks @Dennis Gera to have taken the time to answer. I'm afraid they did not fix the issue. I guess we'll have same as you.
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