Linen

Also, it looks like I'm unable to switch the plan. I canceled the 7 days trial because Starter Plan has more sense for our amount of users. 
Now I can only renew the old plan, but can't choose a new one.

I *think* this happened because you're on a 7 day trial, so the plan is still active and the cancellation will happen on 23 Aug.

I'm trying to understand how linen actually works.
- Why there is a socket implementation in Elixir? Is this for notifications only or whole message being handled?
- What are the moving parts?
- Can I build a custom frontend for linen?
- If there is no Prisma subscription, how the messages are fetched in realtime. Is there any kind of polling?
- Saw you have used, Graphile-worker is it only for the syncing process or realtime too?


We have a blog post about our architecture and elixir [here](https://www.linen.dev/s/linen/t/8008310/adding-elixir-to-our-nextjs-app).

Can you please explain the use case for the custom frontend?

I wanted to build a custom frontend for internal usage. Like merging with other internal system

We're open source so we really can't stop you :) it's fine if you do it according to the [LICENSE](https://github.com/Linen-dev/linen.dev/blob/main/LICENSE.txt)

What's happening with Linen

I see that https://archive.pulumi.com/ has "Join Slack" button at the top right corner.
How to achieve that? It should be "Join Discord" in our case.
Now I see "Log in" and "Sign up" buttons to linen itself.

We had a custom invitation url in the past, so our premium customers could point directly to slack and discord. We're still trying to figure out in which direction build the platform out so we're experimenting with being a chat platform on it's own right now and that feature is not there anymore. We'd like to invite people to use the platform on daily basis.

We've originally positioned ourselves more as an archive, we're trying to get more active users now. We have a 2-way sync between slack/discord so the messages will be sent there as well.

Maybe you can consider continuing to support both use cases? The Slack/Discord archive is a really killer feature for many companies.

Until you have video calls, bots, and tons of integrations, it's unlikely you'll be able to fully replace Slack or Discord.


Actually, for us, some kind of integration with an existing authentication provider would be enough to migrate our users from Discord to Linen.
It may be hard to force them to register one more account.

Thanks for the honest feedback, we know that we're still behind. We have some internal discussions about this particular feature, will keep you posted if we decide to bring it back.

Just to add a +1 for this, I came here to ask the same question (I had spotted it on https://slack-chats.kotlinlang.org). I was hoping to use Linen as a Slack archive and have the chat functionality as a backup / "maybe one day" feature.

There is a channels configuration option like "First channel user sees". 
I expect that it is the first channel user sees after the first login.
Now I see this "welcome aboard" channel first each time I enter the app. I would expect that the app remembers the last channel I visited.

Good point. I think those issues are unrelated, we just show the Welcome aboard message anytime you'll click the join linen link (which will work both when you're already in the community or not). I'll add a story to improve the flow here and not show the message if you're already a member.

As of the last channel, that makes sense too.

Also, is there (or maybe planned) any way to ban users for a specified amount of time, but not delete them?

not planned yet, but seems like a reasonable feature. I'll add it to the roadmap. Not a priority for now though

Screenshot_2023-08-17_at_10.20.48_PM_2872x1582.png

It's unclear how to close the right section.

Screenshot 2023-08-17 at 10.20.48 PM.png

We had an option to hide it, then decided to remove it, as it was confusing given the resolve thread option next to it. We had someone else sharing same feedback so we'll try to reconsider the approach. Here's the [story](https://github.com/Linen-dev/linen.dev/issues/1498). Thanks!

Also, I can't figure out how I can pin a message. I see some code and GitHub issues about pinned messages, but can't find it on UI.

Screenshot_2023-08-18_at_06.52.34_1916x278.png

Actually doesn't matter. For admins is enough. 

yes, it's for admins/owners only. You can pin a thread in a channel so it is displayed for users

you can star a thread if you want to keep track of it on your own

Also, notification settings per channel are a must-have feature. Can't find it. Maybe it's on the roadmap?

We had it in mind but it wasn't clearly described, here's a similar story to improve [notifications](https://github.com/Linen-dev/linen.dev/issues/1387). I've linked this conversation. Thanks!

By the way, I like the "Move threads and messages" feature and the ability to "resolve" threads. 👍 I've been thinking about something like this.

We are also considering adding an assignee to a thread, so you can know who's taking care of it.

It would be convenient to click the user name or avatar to open a one-to-one chat. Now it requires to find the user in the sidebar.

agreed, we have a story for it. The plan is to add a user profile modal and have a chat button inside of it

TLDR: Slack sync not working

I'm running Linen locally and followed the exact instructions for setting up Slack sync. 
but when I visit `http://localhost:3000/api/sync?account_id=MY_ACCOUNTID` nothing is happening.
Not sure what I'm doing wrong.

Also, I'm unsure on setting up discord sync

!9d2f463a-f80f-4fd5-b52f-3f650f5c7d44 I wouldn't recommend using the api/sync method for syncing if you are self hosting. We built that initially when we didn't have the frontend and is probably broken. I would recommend you get set up with the client side and create a community and press the sync button. You also need to set up https://github.com/Linen-dev/linen.dev/blob/main/docs/getting-started.md#optional-local-domain-redirect-testing as well as create a Slack app for it to work.

Can you tell me a bit more about your use case?

Hi, I set up the redirect as well with ngrok.

But when I press Connect to Slack -> allow in Slack channel 

It simply returns `"message": "Not Found"` as a response.

Usecase: I want to make my slack conversations indexable

Do you have a Slack app created? You need to create and set up a Slack app with your Ngrok url infomation

hi @9d2f463a-f80f-4fd5-b52f-3f650f5c7d44, since sync job is a long running task, you will need to start the queue service, try with `yarn td queue` on root folder. This will run the queue service on development mode

Hi, I ran the command `yarn td queue` and getting the error `BOT_SENDER_ID: Invalid number input: "number"`

Kam @e18f18aa-ed78-4c2f-961a-2a6f8fce1a82 I couldn't fix the problem

I started the push service and it's accessible at `localhost:4000` After logging in as a user I see a WebSocket connection in the Network Tab. Still, the messages aren't realtime. I'm testing it locally.

hi mc, you will need to run the push service in another terminal, check the push readme for more info about how to start it https://github.com/Linen-dev/linen.dev/tree/main/apps/push_service 

since you only need the sync I would recommend you to remove all tasks from your queue except the "sync", https://github.com/Linen-dev/linen.dev/blob/main/packages/queue/src/index.ts#L57

Hi sandro. Yes, I started push service in another terminal. When I open the chat interface in browser, phoenix server is logging a client connection has been established. Still I don't recieve messages in realtime

2023-08-29_11-20_826x324.png

2023-08-29_11-21_944x259.png

Here is what's happening.

In the Linen admin area under Settings > Configurations > Sync all history (Checked) I clicked Connect to Slack Button > I got the below attached prompt > I clicked Allow button. 

Now I got this error

```
https://3833-210-22-140-53.ngrok-free.app/api/auth?code=2151774752.5800380254231.14ab6ab28c0b9ea01c62086302631dac2d9b6648fc6f6fd4a1&state=f4a58e25-8c55-4430-bb85-359b63970bae

{
  "message": "Not Found"
}
```

2023-08-29_11-33_588x766.png

there might be some env params missing, please have a look at the dev folder for an example startup script

hey mc, it should be /api/oauth https://github.com/Linen-dev/linen.dev/blob/main/dev/slackApp/sampleAppManifest.yml#L11

hey mc, our push service is for receiving messages from linen chat in realtime. Can you try to open another browser or incognito, signin with another user and chat, that should be working. If you want to receive messages from slack you have to enable the "webhook" queue task https://github.com/Linen-dev/linen.dev/blob/main/packages/queue/src/index.ts#L68 

Hi sandro, It wasn't working because of missing env. It's solved. Thanks sandro & emil

Hi sandro, ah, my mistake, it got connected. But when I send a message from slack. In the ngrok console, I see a request to webhook from slack side, still the messages ane not appearing in the linen

If you want to receive messages from slack you have to enable the "webhook" queue task https://github.com/Linen-dev/linen.dev/blob/main/packages/queue/src/index.ts#L68

Yes, it is enabled already. My question is. The slack app is being added to only one channel in slack. In that case, Do I have to manually create that channel in linen.dev or it'll be automatically created when the slack connection is made 

It'll be automatically created. Only public channels will be synced with linen.

Not sure why, the channel is not being created automatically

did you manage to run the initial sync? did the sync created the slack channels on linen? did you manage to send a message in slack into some of these channels and see it on linen? 

with the configuration settings, I managed to connect it to Slack. Once the channel is selected, it just redirects to the linen configuration page. No channel is being created and no messages are appearing.

When I send a new message in slack, it's triggering the webhook endpoint, which I can see in the ngrok console. But nothing is happening

I have tired multiple times, still no luck

Any reason to not use the free tier of Linen?

We are experimenting with the self-hosted version.

Push service isn't working

Why there is a `/ssr` folder that creates the same copy of the existing page and `next-connect` being used?


ssr folder are used for crawlers, next-connect allow us to use our expressjs api

Hi. Are there any performance benchmarks for Linen? Can it Scale to large communities ?

hey @fd7c22d4-ef93-4536-8086-57a30c252a90, what kind of benchmarks would you be interested in? Here's probably the biggest community we have on the platform https://slack-chats.kotlinlang.org/. It has a lot of of users, channels and threads. You can see other communities here https://www.linen.dev/communities. 

We support large communities (that's one of the purposes of linen). What size of a community are you referring to?

Kotlin has 57,000 members. I think there might be another community with over 80,000 member but it is slipping my mind.

Hi all, We're beta testing our new threading model for the community right now. All thread replies also show up in the general channel. We wanted to introduce a familiar UI while solving for the problem of keeping track of replies in older threads. There are still a few improvements to be made and we're only setting this on our main and feedback channel for now. 

Let us know if you have any feedback or questions!

Linen's new threading model in beta

I got "bad request" when creating https://www.linen.dev/s/unison and it now seems to be in a weird state where I can't add channels or do any admin functions like setting up Slack or Discord sync. Could anyone help me figure out what's going on?

I'm also not sure if this is the right place to post requests like this.

Hey Paul we can help you debug can you send an email to help@linen.dev 

I don't seem to have admin rights for the community I just created?

For some people on https://www.linen.dev/s/gradle-community I see profile pictures.
For many others including me I do not see a profile picture.
What is the requirement that a profile picture is displayed?

Probably a bug. Let us take a look cc'ing @e18f18aa-ed78-4c2f-961a-2a6f8fce1a82 

Profile images on Slack archives

Is there some way to add a Slack archive like https://www.linen.dev/s/gradle-community or https://slack-chats.kotlinlang.org/ to the left sidebar of Linen where the joined communities are displayed?

Sad, then take this as feature request please if possible. :-)

Can you tell me a bit more about your use case? 

Well, I often go for example to the Gradle one to get a link to a conversation that does not expire after 90 days. I then need to go to the Gradle community by link explicitly. It would be nice if I could just open Linen, or switch to Linen I have open in a browser tab already and click on the Gradle one in the sidebar instead of needing to know the link or using a bookmark.

Adding Slack syncs to the Linen sidebar

Is the web app supposed to show new replies dynamically?
I wondered that noone ins answering my two previous questions for days and just now had the glorious idea to use F5,
to find that I actually got answers.

It's a bug on our end. We're doing some major refactoring that should solve a bunch of these issues so stay tuned! 

Hi!
I'm new to Linen. 
Slack messages are indexed in my Linen account, and I can search for messages using Linen, which is great! 
However, I can't seem to find the messages using Google. 
Is this a limitation of the free plan, or did I miss something in the setup?

Solved. The answer is written in the FAQ.
RTFM 🤣

My community's content is not indexed on Google

I have many channels in my community. That looks a bit confusing for new joiners. Is there a way to visually organize channels by groups or categories? A bit like 'folders'. That would help new joiners.

Hey Julien it is something on our roadmap. Stay tuned!

Grouping channels

Below error is coming while sending cloudwatch logs to signoz
also kindly share the link through i can send the cloudwatch logs to signoz 
collector server run finished with error: failed to get config: cannot unmarshal the configuration: 1 error(s) decoding:

My community is out of date, last message sync'd was from months ago. How do I fix it? Cant see any way to edit the community 

Hello! I'm new to Linen. Thanks for nice service!
I registered for this service about two days ago. However, several channels do not seem to be showing up.
Those channels have names consisting of Japanese and emoji characters. Also, the search is not working.
Do you know what should we do?

I cannot see some channels on my server

im just gonna ask a question if linen.dev have a bug bounty program

hello linen.dev

Can someone clarify the difference between linen.team and linen.dev?
https://linen.team/onboarding
https://www.linen.dev/landing
I want to use Linen with a private community (thus, paid account) and haven't been able to convince either of them to take my money.

Hi. Linen has indexed the Apache Pulsar Slack for several months: https://www.linen.dev/s/apache-pulsar
A link to the Linen community is present on a web page that is indexed by Google - https://pulsar.apache.org/community/ 
However, using Google search, I can't find any results from Linen.
Could you please help me fix that?
Thanks,

Google Index

Is there an API that i can use to access data about my community? Or is it easier to sync to a Slack workspace and just use their API?