I'm having an issue where I can't log in and I think my account might be in a bad state due to an sql query that is hanging. Is there anyone from the team or support that might be able to help me?

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Have you restarted your instance?

directive (2022-05-24)

If you want support to look, you need to reach out to them directly as no guarantee a team member (let alone a support member) will see this.

ok good to know, appreciate it

I am also not able to access my instance via the dashboard. My application can still make queries though.

I also can't get into the dashboard